4. Nature and Scope of Our
Services
Prooperty.com provides an online property-information and communication
Platform that allows Users to search for Properties, publish Listings, submit
inquiries, and communicate with property owners, brokers, agents, builders,
developers, and other Listing providers.
a. Role of Prooperty.com
Unless expressly stated in a separate written agreement, Prooperty.com
acts as a digital information and communication facilitator.
The Platform enables Users to:
- Discover
property information
- Publish
property advertisements
- Submit
inquiries
- Exchange
contact details
- Communicate
with Listing providers and
- Access
property-related digital tools or information.
Prooperty.com does not become a party to a transaction merely because
Users connect or communicate through the Platform. Any sale, purchase, lease, licence,
rent, booking, brokerage arrangement, or other property-related transaction is
entered into independently between the relevant Users. Unless expressly agreed
otherwise in writing, Prooperty.com does not act as:
- A
property owner
- A
buyer or seller
- A
landlord or tenant
- A
broker or agent
- A
legal advisor
- A
financial advisor
- A
property valuer
- A
title investigator or
- A
party to an agreement between Users.
b. No Guarantee of a
Transaction or Commercial Result
The publication of a Listing, purchase of a Paid Service, or submission
of an inquiry does not guarantee:
- The
sale, purchase, lease, or rental of a Property
- A
particular number of leads, inquiries, views, or responses
- Successful
communication or negotiation between Users
- The
availability of an advertised Property
- Approval
of financing, documentation, or registration
- Completion
of a property transaction
- A
particular sale price, rental value, or commercial outcome or
- The
suitability of a Property for a User’s requirements.
Paid Services provide only the features, duration, placement, promotion,
or visibility described at the time of purchase.
c. User-Submitted Property
Information
A significant portion of the information displayed on the Platform may
be submitted by:
- Property
owners
- Brokers
or agents
- Builders
or developers
- Advertisers
- Authorised
representatives or
- Other
Users.
Prooperty.com may apply moderation, screening, review, or verification
procedures. However, such procedures may be limited to the information,
documents, photographs, and representations made available to Prooperty.com.
Unless expressly confirmed in writing, Prooperty.com does not
independently certify or guarantee:
- Legal
ownership or title
- The
authority of the person advertising the Property
- The
accuracy of the advertised price
- The
dimensions, boundaries, area, or layout of the Property
- The
condition, construction quality, or completion status of the Property
- The
availability of licences, approvals, permissions, or occupancy documents
- The
absence of disputes, claims, mortgages, charges, or encumbrances
- The
accuracy or current status of photographs, videos, maps, or descriptions
- The
availability of advertised amenities
- The
legality or regulatory status of a project
- The
suitability of the Property for any particular purpose or
- The
authenticity of every statement made by a User.
d. Verification Labels and
Indicators
The Platform may display labels such as:
- “Verified”
- “Reviewed”
- “Checked”
- “Owner
Listing”
- “Agent
Listing” or
- Similar
indicators.
Any such label refers only to the specific review or verification
process completed by Prooperty.com at the relevant time.
A verification label must not be treated as:
- A
legal title certificate
- A
guarantee of ownership
- A
property valuation
- A
structural inspection report
- A
legal due diligence report
- A
regulatory approval
- A
guarantee against fraud
- A
confirmation that the Property is free from disputes or
- An
assurance that all information is complete and accurate.
Users remain responsible for conducting independent verification before
making any decision or payment.
e. Independent Due
Diligence
Before making a payment, signing a document, sharing sensitive
information, or entering into a property-related transaction, Users should
independently verify all material information.
Appropriate due diligence may include:
- Physically
inspecting the Property
- Confirming
the identity of the Owner, Broker, Agent, or representative
- Verifying
title and ownership documents
- Reviewing
sale deeds, lease documents, and related records
- Checking
applicable licences, permissions, and approvals
- Checking
for mortgages, charges, disputes, claims, or encumbrances
- Confirming
the Property’s location, dimensions, condition, and amenities
- Verifying
the authority of the person offering the Property
- Reviewing
brokerage fees, taxes, registration charges, and other costs
- Obtaining
independent legal advice
- Obtaining
technical or structural advice
- Obtaining
financial or taxation advice and
- Recording
agreed terms in legally enforceable documentation.
The User is solely responsible for deciding whether a Listing, Property,
representative, or proposed transaction is genuine, lawful, accurate, and
suitable.
f. No Professional Advice
Content available on the Platform is provided for general informational,
promotional, and property-discovery purposes. Unless expressly agreed through a
separate written engagement, nothing published or communicated through the
Platform constitutes:
- Legal
advice
- Financial
advice
- Investment
advice
- Tax
advice
- Property
valuation
- Title
certification
- Structural
certification
- Regulatory
approval or
- A
recommendation to enter into a specific transaction.
Users should consult appropriately qualified professionals before making
any legal, financial, investment, or property-related decision.
g. Communication Between
Users
Prooperty.com may provide tools that allow Users to:
- Submit
inquiries
- Exchange
messages
- Share
contact information
- Request
property details or
- Communicate
with Listing providers.
Prooperty.com does not control or guarantee the conduct, identity,
representations, commitments, availability, or responses of Users. Each User
must independently assess the identity, authority, reliability, and credibility
of any person with whom they communicate. Users should avoid making advance
payments or sharing confidential, banking, identity, or financial information
without completing appropriate verification.
h. Modification or
Discontinuation of Services
Prooperty.com may introduce, modify, restrict, suspend, or discontinue
any feature or Service where reasonably required for:
- Operational
reasons
- Commercial
reasons
- Legal
or regulatory compliance
- Technical
maintenance
- Security
requirements
- Platform
improvements or
- Prevention
of misuse or fraud.
Prooperty.com does not guarantee that every feature or Service will
remain continuously available, operate without interruption, or remain
identical across all devices, locations, or user categories.
5. User Accounts and
Registration
Certain features of the Platform may require a User to create and
maintain an Account. These features may include posting or managing Listings,
submitting inquiries, saving Properties, accessing Paid Services, receiving
communications, and using other account-based tools.
a. Account Registration
To create an Account, you may be required to provide information such
as:
- Your
full name
- Mobile
number
- Email
address
- Business
or organisation name
- User
category
- Property-related
details
- Location
- Identity
or verification information and
- Any
other information reasonably required to provide the Services.
You agree that all information submitted during registration shall be
accurate, current, complete, and not misleading.
You must not create an Account using:
- False
or fictitious information
- Another
person’s identity without lawful authority
- An
unauthorised business or organisation name
- Incorrect
contact information
- Temporary
or misleading contact details or
- Information
intended to conceal your actual identity or role.
b. Account Verification
Prooperty.com may verify an Account through one or more methods,
including:
- One-time
password verification
- Email
verification
- Telephone
confirmation
- Identity
verification
- Business
verification
- Property
document review
- Broker
or Agent verification
- Builder
or Developer verification or
- Any
other reasonable verification process.
Completion of a verification process does not constitute a guarantee
that all information submitted by the User is genuine, complete, or permanently
accurate. Prooperty.com may request additional information or documentation
where reasonably necessary to:
- Confirm
a User’s identity
- Verify
authority to post a Listing
- Prevent
fraud or impersonation
- Investigate
a complaint
- Comply
with Applicable Law
- Protect
other Users or
- Maintain
the security and integrity of the Platform.
Failure to provide requested information may result in restriction,
suspension, rejection, or removal of the Account or Listing.
c. Account Credentials and
Security
You are responsible for maintaining the confidentiality and security of
your Account credentials.
You must:
- Create
and maintain secure login credentials
- Keep
passwords and verification codes confidential
- Prevent
unauthorised persons from accessing your Account
- Log
out after using the Platform on a shared or public device
- Notify
Prooperty.com promptly of suspected misuse or unauthorised access and
- Take
reasonable steps to secure the device, email address, and mobile number
connected to your Account.
You must not sell, transfer, rent, license, or share your Account with
another person without prior written permission from Prooperty.com. Any
activity conducted through your Account may be treated as activity authorised
by you, unless you have previously notified Prooperty.com of unauthorised
access and taken reasonable steps to secure the Account.
d. Responsibility for
Account Activity
You are responsible for:
- Listings
published through your Account
- Messages
and inquiries sent through your Account
- Information
shared with other Users
- Paid
Services purchased through your Account
- Actions
taken by persons permitted to access your Account and
- Compliance
with these Terms & Conditions.
Where an Account is operated on behalf of a business, brokerage, agency,
Builder, Developer, or other organisation, that entity shall also be
responsible for all activity carried out through the Account by its employees,
representatives, contractors, or authorised users.
e. One Account per User or
Business
Prooperty.com may restrict the creation of multiple Accounts by the same
person, business, mobile number, email address, device, or organisation where
such Accounts are created to:
- Avoid
verification requirements
- Circumvent
restrictions or suspension
- Duplicate
Listings
- Manipulate
search visibility
- Mislead
other Users
- Obtain
repeated promotional benefits or
- Engage
in fraudulent or abusive activity.
Prooperty.com may combine, restrict, suspend, or remove duplicate or
related Accounts where reasonably necessary.
f. Account Updates
You must ensure that your Account information remains current and
accurate.
You should promptly update information relating to:
- Contact
details
- Business
details
- User
category
- Property
authority
- Brokerage
status
- Registration
details
- Account
representatives and
- Any
other material information.
Prooperty.com shall not be responsible for missed communications or
service disruption resulting from outdated, incomplete, or incorrect Account
information.
g. Account Suspension or
Termination
Prooperty.com may suspend, restrict, deactivate, or terminate an Account
where there are reasonable grounds to believe that:
- The
Account contains false or misleading information
- The
User has submitted fraudulent or unauthorised Listings
- The
Account has been compromised
- The
User has violated these Terms & Conditions
- The
Account is being used to send spam or unsolicited communications
- The
User has attempted to manipulate Platform features
- The
User has failed to complete required verification
- The
Account poses a risk to other Users or the Platform
- The User
has failed to pay an applicable fee or
- Suspension
or termination is required under Applicable Law.
Where appropriate, Prooperty.com may provide the User with an
opportunity to clarify the matter or submit supporting information. However,
immediate action may be taken where necessary to prevent fraud, security
threats, legal violations, or harm to another User.
6. User Obligations and
Content Submission Standards
Users may be permitted to submit Listings, photographs, videos,
descriptions, contact details, documents, reviews, messages, and other User
Content through the Platform. By submitting User Content, you confirm that you
have the legal right and authority to submit and use that Content.
a. Accuracy of Property
Information
All property-related information submitted by you must be accurate,
current, complete, and capable of reasonable verification.
This includes information relating to:
- Property
location
- Property
type
- Ownership
or authority
- Price
or rental amount
- Area
and measurements
- Construction
status
- Availability
- Amenities
- Furnishing
status
- Floor
details
- Project
details
- Approvals
and permissions
- Photographs
and videos and
- Additional
charges or conditions.
You must not knowingly omit material information where such omission may
mislead another User.
b. Authority to Submit a
Listing
You may submit a Listing only where you are:
- The
lawful Owner of the Property
- Authorised
by the Owner
- An
authorised Broker or Agent
- An
authorised representative of a Builder or Developer
- Legally
permitted to advertise the Property or
- Otherwise
entitled to publish the Listing.
Prooperty.com may require evidence of ownership, authority, appointment,
or representation before publishing or continuing to display a Listing.
c. Property Measurements
and Descriptions
Property measurements must be stated using clear and commonly understood
units. Where applicable, you should clearly distinguish between:
- Carpet
area
- Built-up
area
- Super
built-up area
- Plot
area
- Land
area and
- Any
other measurement category.
You must not exaggerate, manipulate, or incorrectly describe:
- Property
size
- Number
of rooms
- Location
- View
- Access
- Amenities
- Construction
quality
- Development
status or
- Distance
from landmarks.
d. Photographs, Videos, and
Visual Content
Photographs, videos, floor plans, and other visual material submitted
with a Listing must relate to the advertised Property or project.
You must not submit:
- Images
of an unrelated Property
- Artificially
altered images that materially misrepresent the Property
- Images
copied without permission
- Misleading
stock photographs presented as actual Property images
- Images
containing unauthorised personal information
- Images
intended to conceal material defects or
- Visual
Content that infringes intellectual property or privacy rights.
Where an image is digitally enhanced, indicative, representational, or
computer-generated, it should be identified appropriately where necessary to
avoid misleading Users.
e. Duplicate and Repetitive
Listings
You must not publish multiple Listings for the same Property in a manner
intended to:
- Manipulate
search results
- Create
false availability
- Gain
disproportionate visibility
- Mislead
Users about the number of available Properties or
- Circumvent
Listing limits.
Prooperty.com may merge, remove, reject, or reduce the visibility of
duplicate or substantially similar Listings.
f. Prohibited Content
You must not submit, publish, transmit, or share Content that:
- Is
false, fraudulent, deceptive, or misleading
- Violates
Applicable Law
- Infringes
intellectual property rights
- Violates
privacy or confidentiality
- Is
defamatory, threatening, abusive, or harassing
- Contains
obscene or sexually explicit material
- Promotes
violence or unlawful conduct
- Contains
malware, harmful code, or suspicious links
- Encourages
discrimination
- Misrepresents
ownership, authority, identity, or affiliation
- Promotes
an unlawful property transaction
- Contains
unauthorised financial or banking information
- Is
unrelated to the Services offered through the Platform or
- May
harm the reputation, security, or functioning of Prooperty.com.
g. Non-Discrimination
Listings and communications must comply with applicable
anti-discrimination principles and laws. Users must not publish Content that
unlawfully restricts, excludes, or expresses a preference against a person
based on characteristics such as:
- Religion
- Caste
- Race
- Community
- Ethnicity
- Gender
- Disability
- Marital
status or
- Any
other protected characteristic under Applicable Law.
This clause does not prevent a User from stating lawful and objectively relevant
occupancy, property-use, or eligibility requirements where permitted under
Applicable Law.
h. Communication Standards
When communicating with another User, you must:
- Provide
accurate information
- Communicate
respectfully
- Avoid
harassment or threats
- Avoid
repeated unwanted contact
- Refrain
from sending spam
- Avoid
requesting unnecessary sensitive information
- Clearly
disclose your role as Owner, Broker, Agent, Builder, or representative and
- Avoid
making guarantees or representations you are not authorised to make.
i. Prohibition on Automated
Data Collection
You must not use any automated or manual method to extract, reproduce,
download, monitor, collect, or copy Platform data without prior written
permission from Prooperty.com.
Prohibited methods include:
- Bots
- Crawlers
- Scrapers
- Spiders
- Data-mining
tools
- Automated
scripts
- Browser
automation
- Bulk
extraction software and
- Similar
technologies.
This restriction does not apply to standard search-engine indexing
conducted in accordance with Prooperty.com’s technical instructions and
Applicable Law.
j. No Unsolicited Marketing
You must not use the Platform or information obtained from it to send:
- Unsolicited
advertisements
- Bulk
promotional messages
- Repeated
sales communications
- Automated
calls or messages
- Misleading
offers
- Phishing
communications or
- Marketing
communications that violate Applicable Law.
Contact information obtained through the Platform must be used only for
legitimate property-related communication connected with the relevant inquiry
or Listing.
k. User Content Review and
Moderation
Prooperty.com may review, moderate, classify, edit, restrict, reject,
suspend, or remove User Content where it reasonably believes that the Content:
- Violates
these Terms & Conditions
- Violates
Applicable Law
- Is
inaccurate or misleading
- Has
been reported by another User
- Infringes
third-party rights
- Creates
a safety or security risk
- Is
outdated or no longer relevant
- Is
duplicated
- Is
technically harmful or
- May
adversely affect the Platform or its Users.
Prooperty.com is not required to review every item of User Content
before publication. The publication of User Content does not constitute
approval, endorsement, verification, or acceptance of responsibility by
Prooperty.com.
l. Cooperation with
Investigations
You agree to reasonably cooperate with Prooperty.com in connection with:
- Complaints
- Fraud
investigations
- Ownership
disputes
- Identity
verification
- Intellectual
property claims
- Law-enforcement
requests
- Regulatory
requirements and
- Other
compliance matters.
This may include providing relevant documents, explanations, contact
details, or evidence of authority.
7. Our Rights Over Submitted
and Listed Content
Users retain ownership of the original Content they lawfully submit to
the Platform. However, Prooperty.com requires certain permissions to host,
display, organise, distribute, and promote that Content.
a. Licence Granted to Prooperty.com
By submitting User Content, you grant Prooperty.com a non-exclusive,
worldwide, royalty-free, transferable, and sublicensable licence to:
- Host
- Store
- Reproduce
- Display
- Publish
- Distribute
- Format
- Adapt
- Translate
- Resize
- Organise
- Index
- Communicate
and
- Promote
the User Content.
This licence is granted only for purposes connected with:
- Operating
the Platform
- Providing
the Services
- Displaying
Listings
- Improving
search and discovery
- Promoting
the Platform
- Communicating
with Users
- Preventing
fraud
- Maintaining
records
- Enforcing
these Terms & Conditions and
- Complying
with Applicable Law.
b. Right to Display and
Format Listings
Prooperty.com may determine how Listings and User Content are:
- Categorised
- Displayed
- Ordered
- Indexed
- Ranked
- Featured
- Filtered
- Resized
- Formatted
- Presented
in search results or
- Made
accessible through the Platform.
Prooperty.com may correct formatting, spelling, layout, image size, or
categorisation without changing the material factual meaning of the Listing. Where
information appears incomplete, inconsistent, or unclear, Prooperty.com may
request clarification or temporarily withhold the Listing.
c. Promotional Use of
Listings
Prooperty.com may use Listing information to promote the Platform or the
relevant Property through:
- Website
pages
- Search
results
- Digital
advertisements
- Social
media channels
- Email
communications
- Mobile
notifications
- Marketing
materials and
- Other
promotional channels operated or authorised by Prooperty.com.
Such use shall remain connected to the operation, marketing, or
promotion of the Platform, its Services, or the relevant Listing.
d. User Warranties
Concerning Content
By submitting User Content, you represent and warrant that:
- You
own the Content or have permission to use it
- You
have authority to grant the licence described in these Terms
- The
Content does not infringe third-party rights
- The
Content does not violate privacy or confidentiality
- The
Content is not fraudulent or misleading
- The
Content complies with Applicable Law and
- Submission
of the Content does not breach any contract or obligation.
You shall remain responsible for claims arising from Content submitted
without proper ownership, authority, consent, or permission.
e. Removal or Suspension of
Content
Prooperty.com may remove, reject, suspend, archive, disable, or refuse
to publish any User Content where:
- It
violates these Terms & Conditions
- It
is reported as fraudulent or misleading
- It
appears outdated or unavailable
- Required
information is missing
- Ownership
or authority is disputed
- It
infringes third-party rights
- It
creates legal or security concerns
- It
duplicates existing Content
- An
applicable fee has not been paid or
- Removal
is required under Applicable Law.
The removal of a Listing does not automatically entitle the User to a
refund unless expressly stated in the applicable Paid Service terms or required
under Applicable Law.
f. Retention of Content
Prooperty.com may retain copies of User Content after removal, Account
closure, or termination where reasonably necessary for:
- Legal
compliance
- Fraud
prevention
- Dispute
resolution
- Recordkeeping
- Enforcement
of rights
- Security
investigations
- Backup
and restoration or
- Compliance
with lawful requests.
Retained Content may not remain publicly visible unless continued
display is legally permitted and operationally necessary.
g. Feedback and Suggestions
Where a User voluntarily submits suggestions, ideas, recommendations, or
feedback relating to the Platform or Services, Prooperty.com may use that
feedback without payment or restriction.
Submitting feedback does not create:
- An
employment relationship
- A
partnership
- A
confidential relationship
- An
ownership interest or
- A
right to compensation.
8. Payment Terms and Refund
Policy
Certain Services offered through Prooperty.com may require payment.
These may include premium Listings, featured placements, subscriptions,
advertisements, promotional packages, or other paid features.
a. Service Fees
The price, features, duration, limitations, and applicable conditions of
a Paid Service will be displayed or communicated before purchase.
Unless otherwise stated:
- Fees
shall be quoted in Indian Rupees
- Applicable
taxes or charges may be added as required by law
- Prices
may vary according to the selected plan, duration, User category, or
Service
- Promotional
prices may be available for a limited period and
- Prooperty.com
may revise future prices at its discretion.
A price revision will not ordinarily affect a Paid Service already
purchased for a confirmed period, unless required by Applicable Law or
expressly agreed with the User.
b. Payment Methods
Payments may be completed through payment options made available on the
Platform, which may include:
- Credit
cards
- Debit
cards
- Net
banking
- Unified
Payments Interface
- Digital
wallets
- Bank
transfers or
- Other
authorised payment methods.
Payments may be processed by independent payment service providers. Prooperty.com
may not directly receive or store complete card or banking credentials where the
transaction is processed through a third-party payment gateway.
c. Payment Authorisation
By initiating a payment, you confirm that:
- You
are authorised to use the selected payment method
- The
payment information provided is accurate
- Sufficient
funds or credit are available
- The
purchase is for a lawful purpose and
- You
agree to the terms of the selected Paid Service.
A Paid Service may be activated only after successful payment
confirmation.
d. Failed, Pending, or
Reversed Payments
A transaction may fail, remain pending, or be reversed due to:
- Incorrect
payment information
- Insufficient
funds
- Bank
or payment-provider restrictions
- Technical
failure
- Security
review
- Payment
cancellation
- Chargeback
- Network
interruption or
- Other
circumstances beyond the control of Prooperty.com.
Where payment has been deducted but the Service has not been activated,
the User should contact Prooperty.com at support@prooperty.com or +91
9854198541 and provide the relevant transaction details. Any reversal or
settlement timeline may depend on the User’s bank or payment service provider.
e. Activation of Paid
Services
A Paid Service shall be treated as activated when:
- The
premium Listing becomes visible
- The
featured placement begins
- The
subscription becomes accessible
- The
advertisement campaign starts
- Paid
credits are added to the Account
- The
purchased feature becomes available or
- Prooperty.com
otherwise begins delivering the purchased Service.
The User is responsible for supplying all information, Content,
documents, and approvals required to activate the Paid Service. A delay caused
by incomplete or inaccurate information submitted by the User shall not
automatically extend the Service period or create a right to a refund.
f. No Guarantee of Leads or
Transactions
Payment for a premium, featured, or promotional Service does not
guarantee:
- A
minimum number of views
- A
minimum number of inquiries
- Qualified
leads
- Contact
from a buyer or tenant
- Completion
of a transaction
- A
specific search position
- A
particular sale or rental price or
- Any
financial or commercial outcome.
Paid Services provide only the features, placement, exposure, duration,
or functionality described at the time of purchase.
g. Subscription Validity
Where a Paid Service is offered for a fixed period:
- The
validity period will begin on the stated activation date
- The
Service will expire at the end of the stated period
- Unused
features or credits may expire unless otherwise stated
- The
Service may not be transferable between Accounts and
- Renewal
may require a separate payment.
Where automatic renewal is offered, the renewal terms, billing
frequency, and cancellation method shall be communicated before the User authorises
recurring payment.
h. Cancellation Requests
A User may submit a cancellation request by contacting support@prooperty.com.
A cancellation request should include:
- The
registered name
- Registered
email address or mobile number
- Account
information
- Order
or transaction reference
- Paid
Service details
- Reason
for cancellation and
- Supporting
information, where relevant.
Submission of a cancellation request does not guarantee cancellation or
refund. Eligibility will depend on the status of the Service, the applicable
purchase terms, and Applicable Law.
i. Refund Eligibility
Refund eligibility shall be determined according to:
- The
terms displayed at the time of purchase
- Whether
the Paid Service has been activated
- Whether
the Service has already been used
- Whether
advertising or promotion has begun
- Whether
any benefits, credits, or leads have been delivered
- Whether
Prooperty.com failed to provide the purchased Service
- Whether
duplicate payment occurred
- Whether
the transaction was unauthorised and
- Requirements
under Applicable Law.
Unless otherwise stated at the time of purchase, fees for Services that
have already been activated, delivered, consumed, or substantially performed
shall be non-refundable, except where a refund is required under Applicable
Law.
j. Duplicate or Excess
Payment
Where a User is charged more than once for the same confirmed purchase,
Prooperty.com may verify the transaction and process an appropriate refund or
adjustment.
The User may be required to provide:
- Bank
or payment statement
- Transaction
reference
- Payment
receipt
- Date
and amount of payment and
- Other
information reasonably required for verification.
k. Refund Processing
Where a refund is approved:
- It
may be returned to the original payment method
- Processing
time may depend on banks and payment providers
- Payment
gateway charges may be treated according to the applicable purchase terms
- Prooperty.com
may deduct the value of Services already delivered where legally permitted
and
- The
User may be required to provide additional verification information.
Prooperty.com shall not be responsible for delays caused by banks,
payment gateways, card networks, or other third-party payment providers.
l. Chargebacks and Payment
Disputes
Before initiating a chargeback or payment dispute, the User should
contact Prooperty.com at support@prooperty.com and
provide a reasonable opportunity to investigate the matter.
Where a chargeback is raised fraudulently or without valid grounds,
Prooperty.com may:
- Suspend
the relevant Account
- Stop
the Paid Service
- Remove
associated Listings
- Recover
unpaid amounts
- Restrict
future purchases or
- Exercise
other rights available under Applicable Law.
m. Invoices and Payment
Records
Prooperty.com may issue an electronic invoice, receipt, or payment
confirmation using the information supplied by the User. The User is responsible
for ensuring that billing information is correct before completing the
purchase. Requests to amend invoices or billing information may be subject to
legal, accounting, or technical limitations.
n. Promotional Offers and
Credits
Promotional discounts, complimentary features, coupons, or credits may:
- Be
available for a limited period
- Apply
only to selected Users or Services
- Be
subject to eligibility conditions
- Be
non-transferable
- Be
limited to one use
- Expire
on a specified date and
- Be
withdrawn where misuse is suspected.
Promotional benefits do not ordinarily have a cash value and are not
refundable unless expressly stated.
o. Taxes and Statutory
Charges
The User shall be responsible for applicable taxes, duties, levies,
registration charges, or statutory costs connected with:
- The
purchase of Paid Services
- The
User’s business activity
- A
property transaction or
- Payments
made between Users.
Prooperty.com is not responsible for calculating or collecting taxes
arising from transactions independently entered into between Users, except
where required by Applicable Law.
9. Prohibited Uses
Users must access and use the Platform only for lawful property-related
purposes and in accordance with these Terms & Conditions. You must not use,
attempt to use, assist another person in using, or permit the use of the
Platform for any activity prohibited under this section.
a. False Identity and
Impersonation
You must not:
- Impersonate
another individual, property owner, Broker, Agent, Builder, Developer, business,
or organisation
- Create
an Account using false, fabricated, stolen, or misleading identity
information
- Misrepresent
your professional role, qualifications, authority, employment, or
affiliation
- Use
another person’s photograph, contact details, documents, or credentials
without lawful permission
- Falsely
claim to be the Owner or authorised representative of a Property
- Present
yourself as an employee, representative, partner, or authorised associate
of Prooperty.com without written authorisation or
- Conceal
your identity or role for fraudulent, deceptive, or unlawful purposes.
b. Fraudulent or Misleading
Listings
You must not publish, promote, submit, or communicate any Listing that:
- Relates
to a Property that does not exist
- Relates
to a Property that is not available for the stated purpose
- Uses
false ownership or authorisation claims
- Contains
an intentionally incorrect price
- Misrepresents
the Property’s location, dimensions, condition, status, or amenities
- Uses
photographs or videos of an unrelated Property
- Conceals
material defects, disputes, restrictions, or charges
- Falsely
presents a resale Property as a new Property
- Falsely
presents a Broker or Agent Listing as an Owner Listing
- Creates
an artificial sense of urgency or scarcity
- Is
designed to obtain money or sensitive information through deception or
- Promotes
a transaction prohibited under Applicable Law.
c. Unauthorised Property
Representation
You must not advertise, list, market, negotiate, or communicate
regarding a Property unless you possess the legal authority required to do so.
You must not:
- List
a Property without the knowledge or permission of the lawful Owner
- Continue
advertising a Property after your authority has expired or been withdrawn
- Submit
documents that have been forged, altered, or obtained unlawfully
- Misrepresent
the scope of your authority
- Collect
booking amounts, deposits, brokerage fees, or other payments without
lawful authorisation
- Claim
exclusive rights over a Property without a valid basis or
- Act
as an intermediary where such activity requires a registration, licence,
or approval that you do not possess.
d. Duplicate Listings and
Search Manipulation
You must not attempt to manipulate the visibility, ranking, discovery,
or presentation of Listings.
Prohibited conduct includes:
- Publishing
multiple Listings for the same Property without a legitimate reason
- Repeatedly
deleting and reposting a Listing to obtain higher visibility
- Changing
minor details to avoid duplicate-content detection
- Using
unrelated locations or property categories to increase exposure
- Adding
irrelevant keywords to Listing descriptions
- Publishing
the same Property through multiple Accounts to create false availability
- Artificially
generating views, clicks, inquiries, reviews, or interactions
- Coordinating
with other Users to manipulate Platform activity or
- Attempting
to interfere with search, recommendation, ranking, or moderation systems.
Prooperty.com may remove duplicate Listings, reduce their visibility,
combine related Listings, restrict the relevant Account, or take other
appropriate action.
e. Unlawful Collection of
Payments
You must not use the Platform to request, receive, collect, transfer, or
facilitate payments where:
- You
are not legally authorised to collect the payment
- The
payment request is based on false or misleading information
- The
purpose of the payment has not been clearly disclosed
- The
Property or transaction does not exist
- The
recipient’s identity is concealed or misrepresented
- The
payment is connected with unlawful activity
- The
payment request violates Applicable Law or
- The
User is being pressured to make an immediate payment without a reasonable
opportunity to verify the transaction.
Users should independently verify the identity, authority, banking
details, documentation, and purpose of any requested payment.
f. Unauthorised Access and
Security Violations
You must not attempt to gain unauthorised access to:
- Any
Account
- Any
restricted area of the Platform
- Prooperty.com’s
servers, systems, databases, or networks
- Information
belonging to another User
- Administrative
functions
- Source
code or non-public technical information
- Authentication
systems or
- Any
connected service or infrastructure.
You must not:
- Attempt
to obtain another User’s password, verification code, or login information
- Test,
scan, or probe the vulnerability of the Platform without written
authorisation
- Bypass
security, authentication, rate-limiting, or access-control measures
- Exploit
a security vulnerability
- Intercept
Platform communications
- Use
stolen or unlawfully obtained credentials
- Attempt
to reverse-engineer security mechanisms or
- Assist
another person in carrying out any unauthorised access.
Any suspected security weakness should be reported responsibly to support@prooperty.com without
exploiting, publicly disclosing, or using the weakness for personal benefit.
g. Harmful Software and
Technical Interference
You must not upload, transmit, introduce, distribute, or cause the introduction
of:
- Viruses
- Malware
- Ransomware
- Spyware
- Trojan
horses
- Worms
- Corrupted
files
- Malicious
scripts
- Harmful
links
- Automated
attack tools or
- Any
code intended to damage, disrupt, monitor, alter, or gain unauthorised
access to a system or device.
You must not interfere with the normal operation, availability,
integrity, performance, or security of the Platform.
Prohibited interference includes:
- Denial-of-service
activity
- Excessive
automated requests
- Server
overload attempts
- Interference
with network communications
- Deliberate
introduction of technical errors
- Disruption
of another User’s access
- Manipulation
of Platform data or
- Any
activity that places an unreasonable burden on the Platform’s
infrastructure.
h. Scraping and Data Extraction
You must not collect, copy, download, reproduce, monitor, or extract
Platform data through automated or systematic means without prior written
permission from Prooperty.com.
This prohibition applies to the use of:
- Bots
- Crawlers
- Spiders
- Scrapers
- Data-mining
software
- Browser
automation tools
- Automated
scripts
- Artificial
intelligence training tools
- Bulk
downloading software
- Contact-extraction
tools or
- Similar
technology.
You must not use Platform data to:
- Build
or improve a competing property platform
- Create
an independent property database
- Resell
or redistribute Listing information
- Train
a commercial data model without permission
- Compile
User contact information
- Conduct
unauthorised market surveillance
- Republish
Listings on another service or
- Generate
unsolicited marketing databases.
Standard indexing by recognised search engines may be permitted where it
complies with Prooperty.com’s technical instructions and does not interfere
with the Platform.
i. Unauthorised Commercial
Use
You must not use the Platform for a commercial purpose that is not
expressly permitted by these Terms & Conditions or by a separate written
agreement with Prooperty.com.
Prohibited commercial use includes:
- Reselling
access to the Platform
- Selling
Platform data
- Charging
another person for access to publicly available Platform features
- Replicating
the Platform’s Services
- Creating
a competing Listing service using Platform Content
- Using
User contact details for unrelated commercial activities
- Promoting
unrelated products or services
- Operating
an unauthorised referral or lead-resale scheme
- Using
Platform inquiries to divert Users to a deceptive service or
- Exploiting
Platform features for undisclosed financial gain.
j. Spam and Unsolicited
Communications
You must not use the Platform or contact information obtained through it
to send:
- Spam
- Bulk
messages
- Repeated
unwanted communications
- Unsolicited
promotional messages
- Automated
calls or messages
- Phishing
messages
- Fraudulent
offers
- Unrelated
commercial advertisements
- Misleading
links or
- Communications
prohibited under Applicable Law.
Property-related contact information may be used only for legitimate
communication connected with the relevant Listing, inquiry, or transaction. A
User must stop contacting another User where the recipient clearly requests
that further communication cease, unless continued communication is legally
required.
k. Harassment, Abuse, and
Threatening Conduct
You must not use the Platform to:
- Harass,
threaten, intimidate, stalk, or abuse another person
- Send
insulting, degrading, or repeatedly unwanted messages
- Publish
private information to cause harm
- Encourage
violence or unlawful conduct
- Make
discriminatory or hateful statements
- Extort
or pressure another User
- Retaliate
against a User who submits a complaint
- Make
knowingly false allegations or
- Interfere
with another person’s lawful use of the Platform.
l. Infringement of
Third-Party Rights
You must not upload, publish, distribute, or use Content that infringes
or violates another person’s:
- Copyright
- Trademark
rights
- Design
rights
- Database
rights
- Confidential
information
- Contractual
rights
- Privacy
rights
- Publicity
rights
- Moral
rights or
- Any
other legal or proprietary rights.
You are responsible for obtaining all permissions, licences, consents,
and authorisations required before submitting third-party Content.
m. Misuse of Reviews,
Ratings, or Feedback
Where the Platform permits reviews, ratings, recommendations, or
feedback, you must not:
- Submit
a review regarding an experience that did not occur
- Provide
false or misleading feedback
- Offer
or accept payment in exchange for a favourable review
- Threaten
another User with a negative review
- Submit
multiple reviews through different Accounts
- Coordinate
artificial ratings
- Publish
personal attacks unrelated to a genuine transaction
- Disclose
confidential or sensitive information or
- Use
reviews to manipulate reputation or search visibility.
Prooperty.com may remove or restrict reviews that appear fraudulent,
irrelevant, abusive, incentivised, or inconsistent with these Terms &
Conditions.
n. Circumvention of
Platform Rules
You must not attempt to bypass:
- Account
restrictions
- Listing
limits
- Payment
requirements
- Verification
procedures
- Content-moderation
systems
- Security
controls
- Geographic
restrictions
- Subscription
conditions
- Suspension
decisions or
- Any
other Platform limitation.
Creating a new Account after suspension or termination, without written
permission from Prooperty.com, may be treated as a further violation.
o. Unlawful or Restricted
Activities
The Platform must not be used to facilitate:
- Money
laundering
- Fraud
- Identity
theft
- Forgery
- Cybercrime
- Tax
evasion
- Unlawful
financial activity
- Unauthorised
collection of personal data
- Sale
or lease of unlawfully occupied Property
- Transactions
prohibited by a court or governmental authority
- Concealment
of unlawful funds
- Breach
of sanctions or legally binding restrictions or
- Any
activity prohibited under Applicable Law.
p. Monitoring and Enforcement
Prooperty.com may investigate suspected violations using information
lawfully available to it, including:
- Account
activity
- Listing
information
- User
complaints
- Communication
records available through the Platform
- Verification
documents
- Device
and access information
- Payment
records
- Moderation
findings and
- Information
received from lawful authorities.
Where a violation is suspected or established, Prooperty.com may:
- Issue
a warning
- Request
clarification or documentation
- Remove
or restrict Content
- Reduce
Listing visibility
- Suspend
or terminate an Account
- Cancel
access to a Service
- Restrict
future registration
- Preserve
relevant records
- Report
suspected unlawful activity to the appropriate authority or
- Exercise
any other right available under these Terms & Conditions or Applicable
Law.
The exercise of one remedy does not prevent Prooperty.com from
exercising another available remedy.
10. Intellectual Property
Rights
The Platform contains intellectual property owned by, licensed to, or lawfully
used by Prooperty.com. Except for User Content and third-party material, all
rights, title, and interest in the Platform and the Content created or made
available by Prooperty.com belong to Prooperty.com, subject to
Applicable Law.
a. Protected Platform
Materials
Protected Platform materials may include:
- Website
design
- Page
layouts
- User-interface
elements
- Original
written Content
- Property
guides
- Articles
and reports
- Graphics
- Illustrations
- Photographs
owned or licensed by Prooperty.com
- Videos
- Logos
- Brand
elements
- Icons
- Software
- Source
code
- Object
code
- Databases
- Data
organisation
- Search
and filtering structures
- Compilation
and arrangement of Content
- Marketing
materials
- Templates
- Proprietary
tools and
- Other
original materials created for the Platform.
Such materials may be protected by copyright, trademark, design,
database, confidentiality, contractual, and other intellectual-property
principles under Applicable Law.
b. Ownership of the
Prooperty.com Brand
The name Prooperty.com, its logo, visual identity, slogans,
domain name, and associated brand elements are owned by or lawfully used by
Prooperty.com. Nothing in these Terms & Conditions grants a User any
ownership interest or unrestricted right to use the Prooperty.com name or
branding.
You must not, without prior written permission:
- Use
the Prooperty.com name or logo for commercial purposes
- Create
a confusingly similar name, logo, domain, or social-media identity
- Represent
that Prooperty.com endorses or sponsors you
- Register
a domain name containing or imitating the Prooperty.com name
- Use
the branding in deceptive advertisements
- Alter
or remove brand notices
- Copy
the visual identity of the Platform or
- Use
the brand in a manner likely to cause confusion.
The absence of a registration symbol does not constitute permission to
use any brand element.
c. Limited Permission to
Use the Platform
Subject to compliance with these Terms & Conditions, Prooperty.com
grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable,
and revocable permission to access and use the Platform for lawful purposes
connected with the Services.
This permission does not transfer ownership of any intellectual property
to you.
You may use the Platform only:
- Through
authorised interfaces
- For
legitimate property-related purposes
- In
accordance with the available features
- For
your personal or authorised business requirements and
- In
compliance with these Terms & Conditions and Applicable Law.
d. Restrictions on Use of
Platform Materials
Unless Prooperty.com provides prior written permission, you must not:
- Copy
substantial portions of the Platform
- Reproduce
Platform Content
- Republish
articles, guides, or Listing compilations
- Modify
or create derivative works from Platform materials
- Distribute
or commercially exploit Platform Content
- Sell,
license, rent, or transfer Platform materials
- Remove
copyright, attribution, or ownership notices
- Frame
or mirror Platform pages
- Embed
Platform Content on another website
- Copy
the Platform’s design, arrangement, or functionality
- Reverse-engineer
software or technical systems
- Decompile,
disassemble, or attempt to derive source code
- Use
Platform Content to train a commercial artificial intelligence system
- Use
Platform data to create a competing service or
- Present
Platform Content as your own work.
e. Permitted Personal Use
A User may view, access, and use publicly available Platform Content for
legitimate personal property-search or property-management purposes.
Limited downloading, printing, or saving may be permitted where:
- It
is reasonably necessary for personal reference
- The
Content is not modified
- Ownership
and attribution notices remain intact
- The
material is not republished or commercially exploited
- Personal
information is handled responsibly and
- The
use complies with Applicable Law.
This permission does not apply to bulk copying, systematic extraction,
republication, resale, or creation of an independent database.
f. Ownership of User
Content
Users retain ownership of original User Content they lawfully create and
submit.
Submission of User Content does not transfer ownership to Prooperty.com.
However, the User grants Prooperty.com the licence described in Section 7 so
that the Content may be hosted, displayed, distributed, adapted, promoted,
moderated, and otherwise used for operating the Platform.
The User remains responsible for ensuring that:
- The
User owns the submitted Content
- The
User has obtained all required permissions
- The
Content does not infringe third-party rights
- Required
individuals have consented to publication
- Confidential
information has not been disclosed unlawfully and
- The
Content may lawfully be used for the stated purposes.
g. Property Images and
Marketing Material
A User submitting photographs, videos, floor plans, brochures, project
material, or other promotional Content confirms that the User has authority to
publish that material.
Where Content has been created by a:
- Photographer
- Architect
- Designer
- Marketing
agency
- Property
consultant
- Builder
- Developer
- Previous
Owner or
- Other
third party,
the User must obtain any licence, assignment, permission, or consent
required for its use on the Platform. Payment for the creation of material does
not necessarily establish that the User owns every intellectual-property right
in that material.
h. Third-Party Intellectual
Property
Names, logos, photographs, documents, project names, maps, or other
material belonging to third parties remain the property of their respective
owners.
Their appearance on the Platform does not automatically mean that:
- Prooperty.com
owns the material
- Prooperty.com
is commercially associated with the owner
- The
owner endorses Prooperty.com
- Prooperty.com
endorses the owner or
- A
licence exists beyond the purpose for which the material is displayed.
Users must not rely on the availability of third-party Content as
evidence that it may be copied or reused elsewhere.
i. Reporting
Intellectual-Property Concerns
A person who believes that Content on the Platform infringes intellectual-property
rights may contact support@prooperty.com.
The notice should contain sufficient information to allow the matter to
be reviewed, including:
- The
name and contact details of the complainant
- Identification
of the protected work, brand, or material
- Identification
of the allegedly infringing Content
- The
location of the Content on the Platform
- An
explanation of the complainant’s rights
- Supporting
registration, ownership, licence, or authorisation documents
- A
statement that the complaint is made in good faith and
- Any
additional information reasonably required to assess the claim.
Incomplete, unsupported, misleading, or fraudulent complaints may not be
processed.
j. Action on
Intellectual-Property Complaints
After receiving a sufficiently detailed complaint, Prooperty.com may:
- Request
additional information
- Notify
the User who submitted the Content
- Temporarily
restrict the disputed Content
- Remove
the Content
- Restore
the Content where the complaint is not established
- Preserve
relevant records
- Restrict
repeat infringers
- Suspend
or terminate an Account or
- Take
other appropriate action under Applicable Law.
Prooperty.com does not act as a court or final authority for determining
ownership disputes. Where the parties disagree regarding ownership, validity,
licensing, or infringement, they may be required to resolve the matter directly
or through the appropriate legal process.
k. Feedback, Suggestions,
and Product Ideas
Where you voluntarily provide ideas, feedback, comments, feature
requests, recommendations, or suggestions relating to the Platform, you permit
Prooperty.com to consider and use them for purposes such as:
- Improving
the Platform
- Developing
new Services
- Enhancing
existing tools
- Addressing
technical issues
- Improving
user experience or
- Supporting
business operations.
Unless separately agreed in writing, submission of feedback does not
create:
- A
right to payment
- A
right to ownership
- A
confidential relationship
- An
employment relationship
- A
partnership
- A
joint venture or
- An
obligation to implement the suggestion.
l. Reservation of Rights
All rights not expressly granted to Users under these Terms &
Conditions are reserved by Prooperty.com and the relevant intellectual-property
owners.
No right or licence shall arise through:
- Implication
- Estoppel
- Continued
Platform use
- Access
to publicly displayed material
- Purchase
of a Paid Service or
- Submission
of User Content.
11. Third-Party Links and Services
The Platform may contain links to, integrations with, references to, or
information supplied by independent third parties. These may be made available
to improve functionality, facilitate transactions, provide information, or
enable Users to access external services.
a. Types of Third-Party
Services
Third-party services may include:
- Payment
gateways
- Banking
or payment services
- Mapping
and location tools
- Communication
services
- Identity-verification
providers
- Document-verification
services
- Analytics
services
- Advertising
services
- Property-related
service providers
- Financial
service providers
- Legal
or documentation service providers
- Home-loan
or insurance information providers
- External
websites
- Mobile
applications or
- Other
independent digital services.
The availability of such links or integrations may change from time to
time.
b. Independent Operation
Third-party services are owned, controlled, and operated independently
from Prooperty.com.
Unless expressly stated in writing, Prooperty.com does not control:
- Third-party
websites
- External
applications
- Their
terms and conditions
- Their
privacy practices
- Their
security measures
- Their
fees
- Their
service quality
- Their
eligibility criteria
- Their
content
- Their
availability or
- Their
business conduct.
A User’s interaction or transaction with a third party is governed by
the agreement between the User and that third party.
c. No Automatic Endorsement
The inclusion of a link, advertisement, integration, reference, or third-party
service does not automatically constitute:
- An
endorsement
- A
recommendation
- A
partnership
- A
guarantee
- A
certification
- A
representation of quality
- An
assurance of reliability or
- An
acceptance of responsibility by Prooperty.com.
Users must independently evaluate whether a third-party service is
suitable for their requirements.
d. Third-Party Terms and
Privacy Practices
Before using an external website or service, Users should review its:
- Terms
and conditions
- Privacy
policy
- Refund
policy
- Pricing
- Cancellation
conditions
- Data-use
practices
- Security
arrangements and
- Complaint-resolution
process.
Prooperty.com’s Terms & Conditions and Privacy Policy do not govern
an independent third party’s collection, use, storage, disclosure, or security
of information.
e. Information Shared with
Third Parties
Where a User chooses to access a third-party service through the Platform,
certain information may be transmitted where necessary to complete the
requested action.
The nature of the information may depend on:
- The
service selected
- The
User’s instructions
- The
relevant integration
- Consent
provided by the User and
- Applicable
Law.
Users should avoid sharing information with a third party unless they
understand why the information is required and how it may be used.
f. Payment Gateways
Payments for Paid Services may be processed through independent payment
gateways or financial service providers.
Prooperty.com may not control:
- Payment
authorisation
- Banking
restrictions
- Transaction
processing time
- Card-network
decisions
- Payment-provider
security reviews
- Chargeback
handling
- Bank
settlement periods or
- Failures
caused by the User’s bank or payment method.
A payment failure, delay, reversal, or unauthorised transaction may need
to be addressed with the relevant payment provider or financial institution. Prooperty.com
may provide reasonable assistance concerning records available to it, but
cannot guarantee the outcome of a third-party payment investigation.
g. Maps, Location, and
Distance Information
The Platform may display maps, location markers, estimated distances,
neighbourhood details, or route information obtained from Users, external
sources, or technical integrations.
Such information may be approximate and may be affected by:
- Incorrect
coordinates
- Outdated
map data
- User-submitted
errors
- Road
changes
- Traffic
conditions
- Geographic
boundaries
- Device
location settings or
- Technical
limitations.
Users should independently confirm the exact Property location, access
route, boundaries, and distance from relevant landmarks.
h. External Property and
Financial Services
The Platform may provide access to or information about independent
services connected with:
- Loans
- Insurance
- Property
documentation
- Legal
verification
- Valuation
- Registration
support
- Interior
services
- Relocation
- Property
inspection or
- Other
related facilities.
Prooperty.com does not guarantee that a User will:
- Qualify
for a financial product
- Receive
approval
- Obtain
a particular interest rate
- Receive
a particular valuation
- Complete
a legal process
- Obtain
a specific service outcome or
- Be
satisfied with the third party’s performance.
Any service agreement, payment, eligibility decision, or professional
advice shall remain between the User and the relevant third party.
i. Third-Party
Advertisements
The Platform may display advertisements or sponsored Content supplied by
third parties. Advertisers are responsible for ensuring that their
advertisements are:
- Accurate
- Lawful
- Not
misleading
- Properly
authorised
- Compliant
with applicable advertising requirements and
- Supported
by appropriate claims and disclosures.
The appearance of an advertisement does not constitute a guarantee of
the advertiser, product, service, Property, or offer.
Users should independently verify all material claims before making a
decision or payment.
j. External Links Submitted
by Users
Listings, messages, advertisements, or User Content may contain links to
external websites or resources.
Prooperty.com may not review every external link and does not guarantee
that such links are:
- Safe
- Accurate
- Genuine
- Available
- Free
from malware
- Relevant
to the Listing or
- Operated
by the person represented.
Users should exercise caution before opening unfamiliar links,
downloading files, entering login credentials, or sharing personal or financial
information.
k. Third-Party Service
Interruptions
Prooperty.com shall not be responsible for the unavailability, delay,
suspension, failure, or discontinuation of a third-party service where the
matter is outside Prooperty.com’s reasonable control. The Platform may
temporarily lose functionality where an essential integration becomes unavailable.
Prooperty.com may replace, modify, suspend, or remove a third-party integration
without prior notice where reasonably necessary.
l. Disputes with Third
Parties
Any complaint, claim, disagreement, loss, or dispute arising from a
User’s direct interaction with a third party should ordinarily be addressed
with that third party.
Prooperty.com may, at its discretion, provide reasonable assistance
where:
- The
interaction originated through the Platform
- Relevant
information is available to Prooperty.com
- Cooperation
is legally permitted and
- Assistance
does not require Prooperty.com to determine the merits of an independent
dispute.
Such assistance does not make Prooperty.com responsible for the third
party’s conduct.
12. Disclaimer of
Warranties
To the maximum extent permitted under Applicable Law, the Platform and
Services are provided on an “as is,” “as available,” and “with all
faults” basis. Use of the Platform is at the User’s own discretion and
risk. Nothing in this section excludes a warranty, right, or remedy that cannot
lawfully be excluded.
a. Platform Availability
Prooperty.com does not warrant that the Platform will:
- Always
be available
- Operate
without interruption
- Be
free from errors
- Meet
every User’s requirements
- Function
on every device or browser
- Remain
available in every location
- Be
compatible with every network
- Operate
at a particular speed
- Be
free from delay or
- Remain
unchanged.
The Platform may be temporarily unavailable due to:
- Maintenance
- Technical
updates
- Security
reviews
- Server
failure
- Network
interruption
- Third-party
service failure
- Cybersecurity
incidents
- Legal
or regulatory requirements
- Events
beyond reasonable control or
- Changes
to Platform features.
b. Accuracy of Listings
Prooperty.com does not warrant or guarantee that every Listing is:
- Accurate
- Complete
- Current
- Genuine
- Lawful
- Available
- Properly
authorised
- Free
from disputes
- Free
from encumbrances
- Correctly
priced or
- Suitable
for a User’s requirements.
Listing information may be submitted by Owners, Brokers, Agents,
Builders, Developers, advertisers, representatives, or other Users.
Information may become outdated after publication due to changes in:
- Price
- Availability
- Ownership
- Authority
- Construction
status
- Property
condition
- Project
approvals
- Amenities
- Transaction
status or
- Other
circumstances.
Users must independently verify all material information before relying
on a Listing.
c. No Guarantee of
Ownership or Title
Prooperty.com does not provide a legal guarantee regarding:
- Ownership
- Title
- Possession
- Authority
to sell or lease
- Succession
rights
- Development
rights
- Land-use
permissions
- Registration
status
- Encumbrances
- Mortgages
- Charges
- Litigation
- Acquisition
proceedings or
- Other
legal interests affecting a Property.
Any document displayed, uploaded, reviewed, or referred to through the
Platform must be independently examined by a qualified professional before a
transaction is completed.
d. No Guarantee of Property
Condition
Prooperty.com does not warrant the:
- Structural
condition
- Construction
quality
- Safety
- Habitability
- Measurement
- Boundaries
- Compliance
status
- Availability
of utilities
- Quality
of fixtures
- Condition
of furnishings
- Environmental
condition or
- Suitability
of a Property for a particular purpose.
Photographs and videos may not reveal every defect or accurately
represent the Property’s present condition.
A physical inspection and appropriate professional assessment should be
completed where relevant.
e. No Guarantee of
Projects, Approvals, or Completion
Where a Listing concerns a project under development, Prooperty.com does
not guarantee:
- The
completion date
- Construction
progress
- Delivery
or possession date
- Availability
of promised amenities
- Final
design or layout
- Future
development plans
- Regulatory
approvals
- Developer
performance
- Project
financing
- Quality
of construction or
- Compliance
with contractual commitments.
Project timelines, specifications, prices, plans, and amenities may
change subject to agreements, approvals, and Applicable Law.
f. No Guarantee of User
Identity or Conduct
Prooperty.com may use reasonable registration, verification, or
moderation processes, but does not guarantee the identity, honesty, authority,
financial capacity, or conduct of every User. A User may provide inaccurate,
incomplete, outdated, or fraudulent information despite Platform safeguards. Users
must independently evaluate the person with whom they communicate or transact.
g. Verification Disclaimer
Any verification, review, screening, badge, label, or indicator
displayed on the Platform is limited to the process performed and the
information available at the relevant time.
Verification does not constitute:
- A
guarantee of identity
- A
guarantee of ownership
- A
title search
- Legal
due diligence
- A
financial assessment
- A
criminal-background check
- A
structural inspection
- A
valuation
- Regulatory
approval
- An
endorsement or
- A
guarantee against fraud.
Verification information may become inaccurate after the review is completed.
h. No Guarantee of Leads or
Responses
Prooperty.com does not warrant that a Listing or Paid Service will
generate:
- Views
- Inquiries
- Responses
- Leads
- Site
visits
- Offers
- Negotiations
- Sales
- Rentals
- Revenue
or
- Any
particular commercial result.
User interest depends on multiple factors outside Prooperty.com’s
control, including market conditions, Listing quality, pricing, location,
demand, availability, and User preferences.
i. No Guarantee of Search
Position
Prooperty.com does not guarantee that a Listing will:
- Appear
in a particular position
- Remain
visible for a particular search
- Appear
for every keyword
- Receive
a minimum number of impressions
- Rank
above another Listing or
- Maintain
the same visibility throughout its publication period.
Search and recommendation results may depend on:
- User
preferences
- Location
- Listing
relevance
- Completeness
- Freshness
- Quality
- Paid
placement
- Platform
rules
- Availability
and
- Other
ranking or moderation factors.
j. Market Information and Estimates
Any price trend, estimated value, locality information, market analysis,
demand indicator, or similar information displayed on the Platform is provided
for general informational purposes.
Such information may be based on:
- Available
Listing data
- User-submitted
information
- Historical
information
- Market
estimates
- Automated
analysis
- Third-party
data or
- Limited
samples.
It must not be treated as:
- A
formal valuation
- A
guaranteed sale price
- An
investment recommendation
- Financial
advice
- Tax
advice
- Legal
advice or
- A
prediction of future performance.
Users should obtain independent professional advice before making a
financial or investment decision.
k. No Professional
Relationship
Accessing or using the Platform does not create a:
- Lawyer-client
relationship
- Financial
adviser-client relationship
- Valuer-client
relationship
- Broker-client
relationship
- Agency
relationship
- Fiduciary
relationship
- Partnership
- Joint
venture or
- Employment
relationship
between Prooperty.com and the User, unless expressly created through a
separate written agreement.
l. Technical and Security
Disclaimer
Prooperty.com uses reasonable measures intended to support Platform
security and functionality. However, no internet-based service can be
guaranteed to be completely secure or free from technical risk.
Prooperty.com does not warrant that:
- The
Platform will be free from every vulnerability
- Unauthorised
access will never occur
- Data
transmission will always be secure
- Malicious
third parties will never attempt an attack
- Every
harmful file or link will be detected
- User
devices will be protected or
- Data
loss will never occur.
Users are responsible for maintaining appropriate device security,
passwords, software updates, backups, and safe browsing practices.
m. External Services and Content
Prooperty.com does not warrant the accuracy, availability, quality,
legality, or security of third-party websites, advertisements, integrations,
products, or services. Use of an external service is subject to the relevant
third party’s terms, policies, and practices.
n. User Decisions and
Transactions
Any decision to contact another User, visit a Property, make a payment,
sign a document, appoint a professional, or enter into a transaction is made
independently by the User.
Prooperty.com does not guarantee the outcome of:
- Negotiations
- Property
visits
- Document
verification
- Loan
applications
- Registration
- Possession
- Brokerage
arrangements
- Refund
requests between Users
- Dispute
resolution or
- Property
transactions.
o. Applicable Legal Rights
The disclaimers in this section apply only to the maximum extent
permitted under Applicable Law. Nothing in these Terms & Conditions is
intended to exclude, restrict, or waive any mandatory right, statutory
protection, warranty, or remedy that cannot lawfully be excluded or restricted.
13. Limitation of Liability
To the maximum extent permitted under Applicable Law, Prooperty.com, its
officers, employees, representatives, service providers, and authorised
affiliates shall not be liable for losses arising from the use of, inability to
use, or reliance on the Platform, Services, Listings, or User Content. Nothing
in this section excludes or limits liability that cannot lawfully be excluded
under Applicable Law.
a. User Transactions
Prooperty.com shall not be responsible for any loss, claim, dispute, or
damage arising from a transaction, negotiation, communication, or arrangement
between Users.
This includes matters relating to:
- Sale
or purchase of a Property
- Lease,
licence, or rental arrangements
- Brokerage
or commission agreements
- Booking
amounts, deposits, or advance payments
- Property
visits
- Possession
or handover
- Registration
or documentation
- Financing
or loan arrangements
- Refunds
between Users
- Representations
made by an Owner, Broker, Agent, Builder, Developer, or other User or
- Failure
of a party to complete a proposed transaction.
Any agreement entered into between Users shall remain solely between
those Users.
b. Property and Listing
Information
Prooperty.com shall not be liable for losses resulting from:
- Incorrect
or outdated Listing information
- False
ownership claims
- Misrepresentation
of Property details
- Incorrect
measurements or boundaries
- Inaccurate
prices or rental amounts
- Unavailability
of an advertised Property
- Undisclosed
disputes, charges, mortgages, or encumbrances
- Missing
approvals, licences, or permissions
- Misleading
photographs, videos, maps, or floor plans
- Incorrect
construction or possession timelines or
- Failure
of a Property to meet a User’s expectations.
Users are responsible for independently verifying all information before
making a decision or payment.
c. Conduct of Users
Prooperty.com does not control and shall not be responsible for the
conduct of Users.
This includes:
- Fraudulent
conduct
- Misrepresentation
- Identity
misuse
- Harassment
- Unauthorised
brokerage
- Failure
to honour commitments
- Improper
collection of payments
- Misuse
of contact information
- Breach
of confidentiality
- Unlawful
communication or
- Any
other act or omission of a User.
Where appropriate, Prooperty.com may investigate a complaint and take
action against an Account or Listing. Such action does not make Prooperty.com
responsible for the original conduct.
d. Payments Between Users
Prooperty.com shall not be responsible for payments made directly
between Users, including:
- Booking
amounts
- Security
deposits
- Token
amounts
- Brokerage
fees
- Advance
rent
- Sale
consideration
- Documentation
charges
- Registration
expenses
- Maintenance
charges or
- Any
other transaction-related payment.
Users must independently verify the recipient’s identity, authority,
banking information, documents, and purpose of payment. Prooperty.com shall not
be liable where a User makes a payment based on information supplied by another
User without completing reasonable verification.
e. Paid Services
Where a User purchases a Paid Service from Prooperty.com, liability
shall be limited to the delivery of the features expressly included in that
Service.
Prooperty.com shall not be liable for:
- Failure
to receive a minimum number of inquiries
- Failure
to generate leads
- Failure
to complete a transaction
- Lack
of interest from buyers or tenants
- Changes
in search visibility
- Market
conditions
- User
preferences
- Incorrect
Content supplied by the purchaser or
- Commercial
results outside the direct control of Prooperty.com.
f. Platform Availability
Prooperty.com shall not be liable for temporary or permanent
interruption of the Platform caused by:
- Scheduled
maintenance
- Technical
failure
- Server
or hosting interruption
- Internet
or telecommunications failure
- Cybersecurity
incidents
- Software
defects
- Third-party
service disruption
- Power
failure
- Regulatory
action
- Natural
events
- Events
beyond reasonable control or
- Measures
required to protect the Platform or Users.
Prooperty.com may take reasonable steps to restore affected Services but
does not guarantee uninterrupted availability.
g. Loss of Data
Prooperty.com shall not be liable for loss, corruption, deletion,
unauthorised alteration, or unavailability of data where the event results
from:
- User
error
- Account
compromise
- Device
failure
- Third-party
services
- Malware
- Unauthorised
access
- Technical
interruption
- Failure
to maintain backups
- Violation
of these Terms & Conditions or
- Circumstances
beyond Prooperty.com’s reasonable control.
Users should maintain independent copies of important Listings,
documents, communications, and transaction records.
h. Third-Party Services
Prooperty.com shall not be liable for any act, omission, failure, delay,
charge, decision, or service provided by an independent third party.
This includes:
- Payment
gateways
- Banks
- Financial
institutions
- Mapping
services
- Verification
providers
- Advertisers
- Legal
service providers
- Valuers
- Inspectors
- Insurance
providers
- Home-loan
providers
- Communication
providers or
- Other
external services.
Any claim relating to a third-party service should ordinarily be
addressed to the relevant provider.
i. Indirect and
Consequential Loss
To the maximum extent permitted by Applicable Law, Prooperty.com shall
not be liable for:
- Loss
of profits
- Loss
of revenue
- Loss
of business opportunity
- Loss
of goodwill
- Loss
of anticipated savings
- Loss
of data
- Reputational
damage
- Business
interruption
- Incidental
loss
- Special
loss
- Punitive
damages
- Consequential
loss or
- Indirect
loss.
This limitation applies whether the alleged liability arises from
contract, negligence, tort, statute, misrepresentation, or any other legal
basis.
j. Reliance on Platform
Content
Users access and rely on Platform Content at their own discretion.
Prooperty.com shall not be liable for decisions made on the basis of:
- Articles
- Locality
information
- Market
trends
- Property
estimates
- Price
information
- User
reviews
- Project
descriptions
- Search
results
- Advertisements
- Recommendations
- Automated
information or
- Other
general Content available through the Platform.
Such Content must not be treated as a substitute for independent legal,
financial, technical, taxation, valuation, or investment advice.
k. Maximum Aggregate
Liability
Where Prooperty.com’s liability cannot be excluded under Applicable Law,
its total aggregate liability for a claim arising from a specific Paid Service
shall not exceed the amount actually paid by the User to Prooperty.com for that
specific Service during the twelve months immediately preceding the event
giving rise to the claim.
Where no amount was paid for the relevant Service, Prooperty.com’s
liability shall be limited to the minimum extent permitted under Applicable
Law.
l. User Responsibility to
Minimise Loss
A User who becomes aware of an error, suspected fraud, unauthorised
access, misleading Listing, or other risk must take reasonable steps to prevent
or minimise further loss.
This may include:
- Stopping
further payment
- Securing
the Account
- Contacting
the relevant bank
- Preserving
evidence
- Reporting
the Listing
- Notifying
Prooperty.com
- Contacting
the relevant authority or
- Obtaining
professional advice.
Prooperty.com shall not be responsible for avoidable loss that continues
after the User becomes aware of the relevant risk and fails to take reasonable
action.
14. Indemnification
You agree to indemnify, defend, and hold harmless Prooperty.com, its
officers, employees, representatives, authorised affiliates, and service
providers from claims, liabilities, losses, damages, penalties, costs, and
expenses arising from your conduct or use of the Platform.
a. Events Giving Rise to
Indemnification
Your indemnification obligation may apply where a claim or loss arises
from:
- Your
use or misuse of the Platform
- Your
Account activity
- A
Listing submitted by you
- User
Content uploaded or communicated by you
- False,
incomplete, or misleading information supplied by you
- Your
breach of these Terms & Conditions
- Your
breach of Applicable Law
- Your
infringement of intellectual-property rights
- Your
violation of privacy or confidentiality
- A
Property transaction involving you
- Your
lack of authority to advertise a Property
- Your
collection or handling of payments
- Your
communication with another User
- Your
failure to obtain required permissions or approvals or
- The
conduct of a person using your Account with your authority.
b. Property-Related Claims
You shall indemnify Prooperty.com against claims arising from:
- Disputed
ownership
- Defective
title
- Unauthorised
Listing
- Incorrect
Property details
- Misrepresentation
of dimensions or location
- Undisclosed
encumbrances
- Missing
licences or approvals
- False
possession or availability claims
- Unlawful
brokerage
- Incorrect
project information
- Misleading
photographs or advertisements or
- Breach
of an agreement between Users.
c. Intellectual-Property
and Privacy Claims
You shall indemnify Prooperty.com where User Content submitted by you
results in a claim involving:
- Copyright
infringement
- Trademark
infringement
- Unauthorised
use of photographs or videos
- Misuse
of architectural plans or brochures
- Disclosure
of confidential information
- Publication
of personal information without consent
- Violation
of privacy rights or
- Any
other infringement of third-party rights.
d. Financial and Payment
Claims
You shall indemnify Prooperty.com against claims arising from:
- Payments
collected without authority
- False
payment instructions
- Unlawful
deposits or booking amounts
- Chargebacks
caused by your conduct
- Tax
or statutory obligations relating to your activity
- Brokerage
disputes
- Refund
disputes between Users
- Misuse
of banking information or
- Financial
misrepresentation.
e. Costs Covered
Indemnifiable costs may include:
- Damages
- Settlements
- Penalties
- Fines
- Legal
fees
- Court
costs
- Investigation
costs
- Compliance
costs
- Technical-remediation
costs
- Administrative
expenses and
- Other
reasonable expenses connected with the claim.
f. Notification of Claims
Prooperty.com may notify you of a claim, complaint, legal notice, or
proceeding for which indemnification may be required.
You agree to:
- Respond
promptly
- Provide
accurate information
- Preserve
relevant documents
- Cooperate
with the investigation or defence
- Avoid
making misleading statements
- Refrain
from destroying or altering evidence and
- Provide
reasonable assistance as required.
Failure to cooperate may be treated as a further breach of these Terms
& Conditions.
g. Control of Defence
Prooperty.com may assume control of the defence, negotiation, or
settlement of a claim where necessary to protect its legal, financial,
operational, or reputational interests.
You must not settle a claim in a manner that:
- Imposes
liability on Prooperty.com
- Requires
an admission by Prooperty.com
- Restricts
Prooperty.com’s operations
- Affects
another User’s rights or
- Creates
an obligation for Prooperty.com
without prior written consent.
h. Continuing Effect
The indemnification obligations contained in this section shall continue
after:
- Removal
of a Listing
- Closure
of an Account
- Suspension
or termination of access
- Expiry
of a Paid Service or
- Completion
of a transaction.
This section shall apply to claims connected with conduct that occurred
while the User accessed or used the Platform.
15. Grievance Redressal
Mechanism
Prooperty.com has established a grievance redressal mechanism to
receive, review, and address User complaints relating to the Platform,
Services, Listings, Accounts, or User Content.
Complaints will be handled in accordance with Applicable Law and
Prooperty.com’s internal review procedures.
a. Customer Support
Users may contact customer support for general concerns, including:
- Account-access
issues
- Listing
corrections
- Listing
removal requests
- Payment-related
questions
- Paid
Service concerns
- Suspected
duplicate Listings
- Incorrect
contact information
- Technical
problems
- Reports
of misleading Content
- Privacy-related
concerns or
- General
Platform assistance.
Customer support may be contacted using the following details:
Email: support@prooperty.com
Phone: +91 9854198541
Users should provide sufficient information to allow the issue to be
identified and reviewed.
b. Information Required in
a Complaint
A grievance or complaint should include, where relevant:
- Full
name of the complainant
- Registered
email address
- Registered
mobile number
- Account
details
- Listing
URL or reference
- Description
of the issue
- Date
on which the issue occurred
- Names
or contact details of relevant parties
- Copies
of relevant communications
- Transaction
or payment reference
- Supporting
documents
- Screenshots
and
- The
resolution requested.
Prooperty.com may request additional information where the complaint
cannot be properly assessed using the details initially supplied.
c. Grievance Officer
Where a concern remains unresolved through customer support, or where
the matter requires formal escalation, the User may contact the designated
Grievance Officer.
Grievance Officer: Anjana Gawri
Designation: Grievance Officer
Email: anjana@prooperty.com
Phone: +91 9267906097
Address: Unit No. 401, 4th Floor, ILD Trade Centre, Sector 47, Gurugram,
Haryana 122018
d. Submission of Grievances
A grievance submitted to the Grievance Officer should clearly state:
- That
the communication is a formal grievance
- The
nature of the complaint
- Previous
customer-support reference, where available
- The
Listing, Account, Content, payment, or Service concerned
- The
legal or contractual concern, where applicable
- Supporting
facts and documents and
- The
relief or resolution requested.
False, abusive, repetitive, or unsupported grievances may be closed
after reasonable review.
e. Acknowledgement and
Review
Prooperty.com will use reasonable efforts to:
- Acknowledge
receipt of a grievance
- Assign
the matter for review
- Request
further information where necessary
- Examine
available Account, Listing, payment, and communication records
- Contact
relevant Users where appropriate
- Take
temporary protective action where necessary and
- Communicate
the outcome or next steps.
Grievances will be addressed within the timelines prescribed under
Applicable Law, subject to the nature and complexity of the matter.
f. Interim Action
Where a complaint presents an immediate risk of fraud, harm, unlawful
Content, security compromise, or ongoing User loss, Prooperty.com may take
temporary action before completing its investigation.
Such action may include:
- Restricting
a Listing
- Suspending
Account access
- Disabling
communication features
- Holding
publication of Content
- Requesting
verification documents
- Preserving
records or
- Referring
the matter to an appropriate authority.
Temporary action does not constitute a final determination of fault or liability.
g. Complaint Investigation
During an investigation, Prooperty.com may review:
- Listing
information
- User
Content
- Account
records
- Verification
documents
- Payment
records
- Communication
records available through the Platform
- Device
and access information
- Previous
complaints
- Supporting
evidence supplied by the parties and
- Information
received from lawful authorities.
Prooperty.com may contact the User against whom a complaint has been
made and provide a reasonable opportunity to respond, except where doing so may
interfere with security, legal compliance, fraud prevention, or an official
investigation.
h. Possible Outcomes
Following review, Prooperty.com may:
- Provide
clarification
- Correct
Platform information
- Request
the User to amend a Listing
- Remove
or restrict Content
- Suspend
or terminate an Account
- Restore
Content
- Reject
an unsupported complaint
- Process
an eligible refund
- Refer
the User to a third-party provider
- Recommend
that the parties seek professional advice
- Preserve
information for legal purposes
- Report
suspected unlawful conduct or
- Take
any other action permitted under these Terms & Conditions or
Applicable Law.
i. Limitations of the
Grievance Process
The grievance mechanism is intended to address concerns relating to the Platform
and Services. Prooperty.com may not be able to determine or resolve independent
disputes involving:
- Property
ownership
- Title
- Possession
- Contract
interpretation
- Brokerage
entitlement
- Refunds
owed by another User
- Construction
disputes
- Boundary
disputes
- Family
or succession claims
- Loan
disputes
- Criminal
allegations or
- Other
matters requiring determination by a court, tribunal, regulator, police
authority, or qualified professional.
In such cases, Prooperty.com may provide records lawfully available to
it or take Platform-related action, but the parties remain responsible for
pursuing the appropriate legal remedy.
j. Communication of
Decisions
A decision or response may be sent through:
- Registered
email
- Account
notification
- Telephone
- Written
correspondence or
- Another
reasonable communication channel.
Users are responsible for maintaining accurate contact information and
reviewing communications sent by Prooperty.com.
k. No Waiver of Legal
Rights
Use of the grievance mechanism does not prevent a User from exercising
any legal right or remedy available under Applicable Law. However, Users are
encouraged to first provide Prooperty.com with a reasonable opportunity to
review and address Platform-related concerns.
16. Reporting Inappropriate
Content
Users are encouraged to report Listings, Accounts, messages,
advertisements, or other Content that appear fraudulent, misleading, unlawful,
offensive, or inconsistent with these Terms & Conditions.
Reports may be submitted to:
Email: support@prooperty.com
Phone: +91 9854198541
a. Content That May Be
Reported
Users may report Content or conduct involving:
- False
or misleading Property information
- Suspected
fraudulent Listings
- False
ownership claims
- Unauthorised
brokerage
- Duplicate
Listings
- Incorrect
contact details
- Unrelated
photographs or videos
- Stolen
or copied Content
- Abusive
or threatening communication
- Discriminatory
Content
- Spam
- Phishing
- Suspicious
payment requests
- Identity
misuse
- Malware
or harmful links
- Privacy
violations
- Intellectual-property
infringement
- Unavailable
Properties
- Illegal
activity or
- Other
violations of these Terms & Conditions.
b. Information to Include
in a Report
A report should include as much relevant information as reasonably
possible, such as:
- Listing
URL
- Account
or profile name
- Screenshot
- Description
of the suspected violation
- Date
and time of the incident
- Contact
details used by the reported person
- Copies
of messages
- Payment
instructions
- Supporting
documents
- Transaction
reference and
- Any
other evidence relevant to the report.
Incomplete reports may be difficult to investigate.
c. Good-Faith Reporting
Reports must be submitted honestly and in good faith.
Users must not submit a report:
- To
harass another User
- To
interfere with a legitimate Listing
- To
gain a competitive advantage
- Based
on information known to be false
- As
retaliation
- To
manipulate Platform visibility
- To
create unnecessary legal or operational burden or
- For
any fraudulent or improper purpose.
Submitting a knowingly false complaint may result in restriction or
termination of the complainant’s Account.
d. Review of Reports
After receiving a report, Prooperty.com may:
- Review
the relevant Listing or Content
- Examine
Account information
- Request
additional evidence
- Contact
the reporting User
- Contact
the reported User
- Request
verification documents
- Temporarily
restrict Content
- Preserve
relevant records
- Consult
a service provider or
- Take
other reasonable investigative steps.
Prooperty.com is not required to disclose confidential information,
internal moderation methods, security procedures, or another User’s personal
information to the reporting party.
e. Action Following a
Report
Depending on the findings, Prooperty.com may:
- Take
no action where no violation is established
- Request
correction of Content
- Add
a warning or clarification
- Remove
a Listing
- Restrict
Listing visibility
- Disable
communication features
- Suspend
an Account
- Terminate
an Account
- Prevent
repeated registration
- Refer
the matter to customer support or the Grievance Officer
- Preserve
information for legal purposes or
- Report
suspected unlawful activity to an appropriate authority.
The action selected will depend on the nature, severity, evidence,
history, and potential risk associated with the reported conduct.
f. Urgent Fraud or Payment
Concerns
Where a User suspects fraud or has made a payment to an unauthorised
person, the User should act promptly.
Recommended steps may include:
- Contacting
the relevant bank or payment provider
- Requesting
that the transaction be stopped or reviewed
- Preserving
receipts and communications
- Reporting
the Listing to Prooperty.com
- Securing
the User’s Account
- Changing
compromised passwords
- Reporting
the matter to an appropriate authority and
- Obtaining
legal advice where necessary.
Reporting the matter to Prooperty.com does not replace the need to
contact the bank, payment provider, police, cybercrime authority, or another
competent authority.
g. Preservation of Evidence
Users should preserve relevant evidence, including:
- Screenshots
- Emails
- Messages
- Payment
receipts
- Bank
records
- Call
records
- Documents
- Listing
details
- Contact
information and
- Dates
and times of communication.
Deleting or altering evidence may limit the ability of Prooperty.com or
an authority to investigate the matter.
h. Reports Involving
Immediate Danger
Where Content or conduct presents an immediate threat to personal
safety, property, or public security, Users should contact the appropriate
emergency or law-enforcement authority without delay. Prooperty.com may take
Platform-related action but is not a replacement for emergency services,
law-enforcement agencies, courts, or regulatory authorities.
i. Confidentiality of
Reports
Prooperty.com may treat reports and supporting information as
confidential to the extent reasonably possible.
However, information may be disclosed where necessary to:
- Investigate
the matter
- Obtain
a response from the reported User
- Protect
Users
- Enforce
these Terms & Conditions
- Comply
with Applicable Law
- Respond
to a lawful request
- Prevent
fraud
- Protect
legal rights or
- Address
a security incident.
j. No Guaranteed Outcome
Submission of a report does not guarantee:
- Immediate
removal of Content
- Suspension
of an Account
- Recovery
of a payment
- Resolution
of a transaction dispute
- Identification
of a User
- Compensation
- Legal
action or
- A
particular outcome.
Prooperty.com will determine appropriate Platform-related action based
on the available information, these Terms & Conditions, and Applicable Law.
17. Termination of Access
Prooperty.com may suspend, restrict, deactivate, or terminate a User’s
access to the Platform or any Service where reasonably necessary to protect the
Platform, comply with Applicable Law, prevent misuse, or enforce these Terms
& Conditions.
Termination or suspension may apply to:
- A
User Account
- One
or more Listings
- Communication
features
- Paid
Services
- Promotional
features
- Access
from a particular device
- Access
through a particular mobile number or email address or
- Any
other Platform functionality.
a. Grounds for Suspension
or Termination
Prooperty.com may suspend, restrict, or terminate access where there are
reasonable grounds to believe that a User has:
- Violated
these Terms & Conditions
- Provided
false, incomplete, outdated, or misleading information
- Submitted
an unauthorised, fraudulent, or deceptive Listing
- Misrepresented
ownership, identity, authority, or affiliation
- Used
the Platform for an unlawful purpose
- Attempted
to defraud Prooperty.com or another User
- Collected
or requested payments without lawful authority
- Infringed
intellectual-property, privacy, or other third-party rights
- Used
the Platform to send spam or unsolicited communications
- Harassed,
threatened, or abused another User
- Attempted
to gain unauthorised access to the Platform or another Account
- Introduced
malware, harmful code, or a security threat
- Used
automated tools to extract or reproduce Platform data
- Manipulated
Listings, reviews, inquiries, visibility, or search results
- Avoided
payment obligations
- Initiated
an unjustified or fraudulent chargeback
- Failed
to provide requested verification information
- Created
multiple Accounts to avoid restrictions
- Continued
using the Platform after a previous suspension
- Caused
legal, financial, operational, security, or reputational risk or
- Engaged
in conduct prohibited under Applicable Law.
b. Immediate Protective
Action
Prooperty.com may take immediate action without prior notice where delay
may:
- Expose
another User to fraud or financial loss
- Create
a safety or security risk
- Permit
unlawful activity to continue
- Compromise
Platform systems or data
- Interfere
with an investigation
- Breach
a legal or regulatory obligation
- Result
in destruction or alteration of evidence or
- Cause
material harm to Prooperty.com or a third party.
Immediate action may include:
- Temporarily
disabling an Account
- Removing
or restricting a Listing
- Blocking
communication features
- Suspending
a payment-related feature
- Restricting
access from a device or network
- Preserving
Account and communication records or
- Referring
the matter to an appropriate authority.
Temporary protective action does not constitute a final determination of
liability or wrongdoing.
c. Notice of Suspension or
Termination
Where reasonably appropriate, Prooperty.com may notify the User of:
- The
suspension or termination
- The
general reason for the action
- Any
information or documents required for review
- Available
corrective steps and
- The
process for submitting a response.
Prooperty.com may withhold specific details where disclosure may:
- Compromise
security
- Interfere
with fraud prevention
- Reveal
confidential moderation systems
- Violate
another person’s rights
- Prejudice
an investigation or
- Conflict
with Applicable Law or a lawful direction.
d. Opportunity to Respond
Where the circumstances permit, a User may be allowed to submit:
- An
explanation
- Corrected
information
- Ownership
or authority documents
- Identity-verification
documents
- Payment
records
- Evidence
relating to a complaint or
- Other
supporting material.
Prooperty.com may review the information and decide to:
- Restore
access
- Restore
a Listing
- Maintain
restrictions
- Impose
additional verification requirements
- Apply
a limited suspension
- Permanently
terminate the Account or
- Take
another appropriate action.
Submission of information does not guarantee restoration.
e. User-Initiated Account
Closure
A User may request closure of an Account by contacting:
Email: support@prooperty.com
Phone: +91 9854198541
The request should be submitted using the contact information registered
with the Account and may require identity verification.
Before closing the Account, Prooperty.com may require the User to:
- Settle
outstanding payments
- Resolve
active complaints
- Complete
pending obligations
- Remove
or transfer active Listings
- Address
unresolved chargebacks
- Confirm
the treatment of an active Paid Service or
- Provide
additional verification information.
f. Effect of Account
Closure
Following closure, suspension, or termination:
- The
User may lose access to the Account
- Active
Listings may be removed or made unavailable
- Saved
Properties and Account preferences may no longer be accessible
- Communication
features may be disabled
- Paid
features may stop
- Promotional
credits may expire
- Account-linked
data may no longer be available to the User and
- The
User must stop representing that the Account remains active.
Account closure does not automatically cancel obligations or liabilities
that arose before closure.
g. Paid Services Following
Termination
Suspension or termination caused by a User’s breach of these Terms &
Conditions does not automatically entitle the User to:
- A
refund
- An
extension
- Transfer
of the Paid Service
- Replacement
promotional credits
- Compensation
for lost visibility or
- Restoration
of unused benefits.
Any refund shall be determined according to the applicable Paid Service
terms, the reason for termination, the extent of Services already delivered,
and Applicable Law. Where Prooperty.com discontinues a Paid Service for reasons
unrelated to the User’s conduct, an appropriate adjustment, replacement,
credit, or refund may be considered according to the applicable purchase terms.
h. Outstanding Obligations
Termination does not affect any obligation that arose before the
effective date of termination.
A User shall remain responsible for:
- Outstanding
fees
- Payment
disputes
- Chargebacks
- Claims
by another User
- Content
submitted before termination
- Intellectual-property
violations
- Privacy
violations
- Misrepresentations
- Unlawful
conduct
- Indemnification
obligations and
- Compliance
with lawful requests.
i. Retention of Information
After suspension, closure, or termination, Prooperty.com may retain
information where reasonably necessary for:
- Compliance
with Applicable Law
- Fraud
prevention
- Security
- Taxation
and accounting
- Dispute
resolution
- Legal
claims
- Enforcement
of these Terms & Conditions
- Responding
to lawful requests
- Recordkeeping
- Backup
and restoration or
- Protection
of Prooperty.com and its Users.
Retention of information does not mean that the Account or Listing will
remain publicly available.
j. Re-Registration After
Termination
A User whose Account has been permanently terminated must not create or
operate another Account without prior written permission from Prooperty.com.
Prooperty.com may restrict a new or related Account where it is
connected with:
- A
previously terminated User
- The
same mobile number
- The
same email address
- The
same business
- The
same device
- The
same payment method
- The
same identity documents or
- Any
attempt to avoid an earlier restriction.
k. Survival of Terms
Provisions that are intended by their nature to continue after
termination shall remain effective.
These may include provisions concerning:
- Intellectual-property
rights
- User
Content licences
- Payment
obligations
- Refund
limitations
- Disclaimer
of warranties
- Limitation
of liability
- Indemnification
- Information
retention
- Governing
law
- Jurisdiction
- Dispute
resolution and
- Any
accrued rights or liabilities.
18. Modification of These
Terms
Prooperty.com may revise, update, amend, replace, or supplement these
Terms & Conditions from time to time. Changes may be made to reflect
developments in the Platform, Services, Applicable Law, technology, security
practices, or business operations.
a. Reasons for Modification
These Terms & Conditions may be modified for reasons including:
- Introduction
of new Services
- Changes
to existing features
- Changes
in pricing or subscription models
- Changes
in payment or refund processes
- Updates
to verification procedures
- Changes
in legal or regulatory requirements
- Introduction
of new security measures
- Prevention
of fraud or misuse
- Changes
in business operations
- Updates
to grievance procedures
- Clarification
of existing provisions or
- Correction
of errors or inconsistencies.
b. Publication of Revised
Terms
Revised Terms & Conditions will be published on the Platform with an
updated “Last Updated” date. The date displayed at the beginning of the
document indicates when the most recent version was published or became
effective. Users are responsible for reviewing the current version of the Terms
& Conditions before continuing to use the Platform.
c. Notice of Material
Changes
Where a change materially affects a User’s rights or obligations,
Prooperty.com may provide additional notice through one or more of the
following methods:
- A
notice displayed on the Platform
- An
Account notification
- An
email sent to the registered email address
- A
message sent to the registered mobile number
- A
notice displayed during login
- A
notification connected with a Paid Service or
- Another
reasonable communication method.
The method of notice may depend on the nature of the change and the information
available to Prooperty.com.
d. Effective Date of
Changes
Unless otherwise stated, revised Terms & Conditions shall become
effective from the date specified in the updated document.
Certain changes may take effect immediately where necessary to:
- Comply
with Applicable Law
- Respond
to a legal or regulatory direction
- Address
a security threat
- Prevent
fraud
- Protect
Users
- Correct
a material error or
- Prevent
misuse of the Platform.
e. Continued Use as
Acceptance
Continued access to or use of the Platform after revised Terms &
Conditions become effective shall constitute acceptance of the revised terms.
This includes:
- Browsing
the Platform
- Accessing
an Account
- Posting
or managing a Listing
- Submitting
an inquiry
- Communicating
with another User
- Using
a Paid Service or
- Using
any other Platform feature.
A User who does not agree with the revised Terms & Conditions must
stop using the Platform and may request closure of the Account.
f. Existing Paid Services
Where a change affects an existing Paid Service, Prooperty.com may:
- Continue
the Service under the terms applicable at the time of purchase
- Apply
the revised terms from the next renewal
- Notify
the User before applying a material change
- Offer
a replacement or alternative feature
- Provide
a proportionate adjustment where appropriate or
- Take
any action required under Applicable Law.
Changes required by law, security, or regulatory direction may apply
immediately to an existing Paid Service.
g. No Oral Modification
No oral statement, telephone communication, informal message, sales
representation, or communication by an employee, representative, Broker, Agent,
advertiser, or service provider shall amend these Terms & Conditions. Any
amendment applicable to all Users must be published or formally communicated by
Prooperty.com. Any User-specific variation must be recorded in a written
agreement authorised by Prooperty.com.
h. Previous Versions
Once revised Terms & Conditions become effective, they shall replace
the previous version for future use of the Platform. Rights, obligations,
claims, and liabilities arising before the revised Terms became effective may
continue to be governed by:
- The
version applicable at the relevant time
- The
specific terms of a Paid Service
- A
separate written agreement and
- Applicable
Law.
i. User Responsibility to
Review Updates
Users should review these Terms & Conditions periodically,
particularly before:
- Publishing
a new Listing
- Purchasing
a Paid Service
- Renewing
a subscription
- Sharing
sensitive information
- Making
a payment
- Entering
into a property-related transaction or
- Using
a newly introduced feature.
Failure to review an updated version does not prevent the revised Terms
from applying where valid notice has been provided and the User continues using
the Platform.
19. Governing Law and
Jurisdiction
These Terms & Conditions, the Platform, the Services, and the
relationship between Prooperty.com and the User shall be governed by and
interpreted in accordance with the laws of India.
a. Applicable Legal
Framework
The rights and obligations of Prooperty.com and Users shall be subject
to:
- Applicable
central laws of India
- Applicable
laws and regulations in the State of Haryana
- Rules,
notifications, orders, and directions issued by competent authorities and
- Mandatory
legal protections that cannot be excluded by contract.
Where a provision of these Terms & Conditions conflicts with a
mandatory requirement of Applicable Law, the mandatory legal requirement shall
prevail to the extent of the conflict.
b. Good-Faith Resolution
Before initiating formal legal proceedings, the parties should attempt
to resolve the dispute through good-faith communication.
A party raising a dispute should provide written notice containing:
- The
name and contact details of the complaining party
- Relevant
Account or Listing details
- A
description of the dispute
- Important
dates and events
- Supporting
documents
- Details
of previous communications
- The
legal or contractual basis of the claim, where applicable and
- The
resolution requested.
Notices relating to Prooperty.com may be sent to:
Email: support@prooperty.com
Address: Unit No. 401, 4th Floor, ILD Trade Centre, Sector 47, Gurugram,
Haryana 122018
c. Amicable Resolution
Period
The parties should use reasonable efforts to resolve the dispute
amicably within thirty days from the date on which a complete written notice is
received.
During this period, the parties may:
- Exchange
relevant information
- Clarify
the facts
- Correct
an error
- Review
available records
- Discuss
a practical resolution
- Negotiate
a settlement or
- Agree
on another lawful dispute-resolution method.
The thirty-day period may be extended by mutual written agreement.
d. Urgent Relief
The requirement to attempt an amicable resolution does not prevent
either party from seeking urgent or interim relief where necessary to:
- Prevent
fraud
- Protect
confidential information
- Prevent
intellectual-property infringement
- Preserve
evidence
- Stop
unauthorised access
- Protect
personal safety
- Prevent
continuing financial loss or
- Comply
with a limitation period or lawful direction.
e. Exclusive Jurisdiction
Subject to mandatory provisions of Applicable Law, any dispute, claim,
proceeding, or controversy arising from or relating to:
- These
Terms & Conditions
- The
Privacy Policy
- The
Platform
- The
Services
- A
Paid Service
- User
Content
- Suspension
or termination
- Interpretation
of contractual rights
- Alleged
breach of these Terms & Conditions or
- The
relationship between Prooperty.com and the User
shall be subject to the exclusive jurisdiction of the competent courts
at Gurgaon, Haryana, India.
f. Disputes Between Users
A dispute between Users concerning a property transaction, brokerage
arrangement, payment, ownership, title, possession, lease, sale, construction,
refund, or representation shall ordinarily remain a dispute between those
Users. The governing-law and jurisdiction provision in these Terms &
Conditions does not automatically make Prooperty.com a party to an independent
dispute between Users. Prooperty.com may take Platform-related action or
provide records where legally permitted, but does not become responsible for
resolving the underlying dispute.
g. Consumer and Statutory
Rights
Nothing in this section is intended to exclude or restrict any mandatory
right to approach a court, tribunal, consumer forum, regulator, or authority
where such a right cannot lawfully be limited. The exclusive-jurisdiction
provision shall apply only to the extent permitted under Applicable Law.
h. Limitation Periods
Users are responsible for bringing any claim within the limitation
period prescribed under Applicable Law.
The grievance process, investigation, negotiation, or exchange of
correspondence shall not automatically suspend or extend a statutory limitation
period unless required by law or agreed in a legally valid written document.
i. Language of Proceedings
and Communications
Official contractual notices and communications concerning these Terms
& Conditions should be made in English unless another language is accepted
by Prooperty.com or required under Applicable Law. Where a translated version
is provided for convenience, the English version shall prevail to the extent
permitted by Applicable Law in the event of inconsistency.
j. Continuing Application
This governing-law and jurisdiction section shall continue to apply
after:
- Account
closure
- Removal
of a Listing
- Suspension
or termination of access
- Expiry
of a Paid Service
- Completion
of a transaction or
- Discontinuation
of the Platform.
It shall continue to govern disputes arising from events that occurred
while the User accessed or used the Platform.
20. Privacy Policy
The collection, use, storage, processing, disclosure, and protection of
personal information through the Platform are governed by the Privacy Policy of
Prooperty.com. The Privacy Policy forms an integral part of these Terms &
Conditions and should be read together with this Agreement.
a. Application of the
Privacy Policy
The Privacy Policy explains how Prooperty.com may collect and process
information when a User:
- Visits
or browses the Platform
- Creates
or manages an Account
- Posts
or manages a Listing
- Submits
a property inquiry
- Communicates
with another User
- Purchases
a Paid Service
- Contacts
customer support
- Submits
a grievance
- Reports
inappropriate Content
- Participates
in a survey or promotion or
- Uses
any other feature or Service.
b. Types of Information
Information processed through the Platform may include:
- Name
- Email
address
- Mobile
number
- Account
information
- User
category
- Business
information
- Property
details
- Listing
information
- Communication
records
- Payment
and transaction references
- Device
and browser information
- Internet
Protocol address
- Location-related
information
- Verification
documents
- Support
requests
- Grievance
records
- User
preferences and
- Other
information voluntarily submitted by the User.
The exact categories of information collected may depend on the Services
used and the information supplied by the User.
c. User Consent and Lawful
Processing
By using the Platform and submitting personal information, the User
acknowledges that the information may be processed in accordance with:
- The
Privacy Policy
- These
Terms & Conditions
- Applicable
Law
- The
User’s instructions
- Legitimate
business and security requirements and
- Any
consent provided by the User.
Where consent is required under Applicable Law, Prooperty.com may
request consent before collecting, using, or sharing the relevant information.
d. Purposes of Information
Processing
Personal information may be processed for purposes including:
- Creating
and managing Accounts
- Publishing
and managing Listings
- Enabling
communication between Users
- Responding
to inquiries
- Providing
Paid Services
- Processing
payments
- Verifying
Users or Listings
- Preventing
fraud and misuse
- Maintaining
Platform security
- Resolving
complaints and grievances
- Improving
the Platform
- Conducting
analytics
- Sending
service-related communications
- Complying
with legal obligations
- Enforcing
these Terms & Conditions and
- Protecting
the rights of Prooperty.com, Users, and third parties.
e. Information Shared
Through Listings and Inquiries
Users should understand that information submitted through a Listing,
inquiry, profile, or communication feature may become visible to other Users or
third parties, depending on the feature used. A User should not publish or
share information that the User does not wish to make available to the intended
recipients.
Users are responsible for ensuring that:
- They
have authority to disclose the information
- The
information does not violate another person’s privacy
- Confidential
information is not disclosed without permission
- Identity
documents are not uploaded unnecessarily
- Banking
details are not shared through public Listing fields and
- Sensitive
information is shared only where reasonably necessary.
f. Communications from
Prooperty.com
Prooperty.com may send communications relating to:
- Account
registration
- Verification
- Listing
status
- Property
inquiries
- Security
alerts
- Payment
confirmation
- Paid
Service activation
- Policy
updates
- Support
requests
- Grievance
handling
- Service
announcements or
- Other
operational matters.
Promotional communications, where permitted, may be subject to separate
consent, preference settings, and Applicable Law.
g. Third-Party Processing
Prooperty.com may use authorised third-party service providers to
support functions such as:
- Hosting
- Payment
processing
- Communication
delivery
- Analytics
- Security
- Verification
- Customer
support
- Advertising
- Data
storage or
- Technical
maintenance.
Such service providers may process information only for authorised
purposes and subject to applicable contractual and legal requirements. Independent
third-party websites or services may apply their own privacy policies and
terms.
h. Data Security
Prooperty.com may implement reasonable administrative, technical, and
organisational measures intended to protect information against:
- Unauthorised
access
- Unlawful
use
- Accidental
loss
- Disclosure
- Alteration
- Destruction
or
- Other
security risks.
However, no online platform, electronic transmission, or storage system
can be guaranteed to be completely secure.
Users are responsible for:
- Protecting
Account credentials
- Using
secure devices
- Updating
passwords
- Avoiding
suspicious links
- Maintaining
current software
- Securing
registered email and mobile access and
- Promptly
reporting suspected unauthorised activity.
i. User Rights and Requests
Subject to Applicable Law and the Privacy Policy, a User may request
assistance relating to:
- Access
to personal information
- Correction
of inaccurate information
- Updating
Account details
- Deletion
or closure of an Account
- Withdrawal
of consent
- Communication
preferences
- Grievances
concerning personal information or
- Other
available privacy rights.
Requests may be submitted to:
Email: support@prooperty.com
Prooperty.com may require reasonable verification before processing a
request.
j. Conflict Between
Documents
These Terms & Conditions govern the use of the Platform and
Services, while the Privacy Policy governs the handling of personal
information.
Where a provision relates specifically to the collection, use, storage,
disclosure, or protection of personal information, the Privacy Policy shall
apply.
Where a matter concerns Platform access, User conduct, Listings,
payments, liability, or contractual obligations, these Terms & Conditions
shall apply.
Where required, both documents shall be interpreted together.
k. Updates to the Privacy
Policy
Prooperty.com may update the Privacy Policy from time to time to
reflect:
- Changes
in Applicable Law
- New
Services
- Changes
in data-processing activities
- Security
developments
- Changes
in third-party service providers
- Regulatory
requirements or
- Business
and operational changes.
Users are encouraged to review the Privacy Policy periodically.
Continued use of the Platform after an updated Privacy Policy becomes
effective may be treated in accordance with the notice and consent requirements
under Applicable Law.
21. Contact Information
Questions, concerns, notices, complaints, and requests relating to these
Terms & Conditions or the Platform may be submitted using the contact
details below.
a. Legal and Business Information
Legal Company Name: Prooperty.com
Website: https://www.prooperty.com/
Registered Office: Unit No. 401, 4th Floor, ILD Trade Centre, Sector 47,
Gurugram, Haryana 122018
The registered office stated above shall also serve as the official
business and correspondence address unless a different address is formally
published by Prooperty.com.
b. Customer Support
Customer support may assist with matters such as:
- Account
access
- Registration
- Listing
management
- Incorrect
Listing information
- Paid
Services
- Payment
concerns
- Technical
problems
- Reporting
inappropriate Content
- Account
closure
- General
feedback or
- Other
Platform-related queries.
Support Email: support@prooperty.com
Support Phone: +91 9854198541
c. Legal Communications
Legal notices and formal communications concerning these Terms &
Conditions may be sent to:
Legal Email: support@prooperty.com
Address: Unit No. 401, 4th Floor, ILD Trade Centre, Sector 47, Gurugram,
Haryana 122018
A legal communication should include:
- Name
and contact details of the sender
- Description
of the matter
- Relevant
Account or Listing details
- Supporting
documents
- Applicable
dates
- Relief
or action requested and
- Any
reference number connected with previous communication.
d. Grievance Officer
Formal grievances may be submitted to the designated Grievance Officer.
Name: Anjana Gawri
Designation: Grievance Officer
Email: anjana@prooperty.com
Phone: +91 9267906097
Address: Unit No. 401, 4th Floor, ILD Trade Centre, Sector 47, Gurugram,
Haryana 122018
e. Validity of Notices
A notice sent to Prooperty.com should be clear, complete, and supported
by relevant information.
Prooperty.com may request additional details where a notice:
- Does
not identify the issue
- Does
not contain sufficient evidence
- Does
not identify the sender
- Relates
to an Account or Listing that cannot be located
- Contains
inconsistent information or
- Cannot
otherwise be reasonably reviewed.
f. Electronic Communications
By using the Platform, the User agrees that Prooperty.com may provide
notices, confirmations, disclosures, and communications electronically,
including through:
- Email
- Account
notifications
- Website
notices
- Mobile
messages
- Platform
messages or
- Other
reasonable electronic methods.
Electronic communications shall be treated as written communications to
the extent permitted under Applicable Law.
g. User Contact Information
Users are responsible for maintaining accurate and active contact
information in their Accounts.
Prooperty.com shall not be responsible for missed notices caused by:
- An
outdated email address
- An
inactive mobile number
- A
full email inbox
- Spam
filtering
- Incorrect
Account details
- Device
restrictions or
- Failure
to review Platform notifications.
h. Response Times
Prooperty.com will use reasonable efforts to respond to communications
within an appropriate period.
Response times may vary depending on:
- The
nature of the issue
- The
completeness of the information provided
- The
need for verification
- The
involvement of another User
- The
complexity of the complaint
- Third-party
dependency
- Legal
requirements or
- The
need to preserve or investigate records.
No stated or estimated response time shall constitute a guarantee unless
required under Applicable Law.
22. Acknowledgement and
Copyright Notice
a. User Acknowledgement
By accessing, browsing, registering on, posting Content to, purchasing
Services through, or otherwise using the Platform, the User acknowledges and confirms
that:
- The
User has read these Terms & Conditions
- The
User understands the rights and obligations described in them
- The
User agrees to comply with these Terms & Conditions
- The
User has reviewed or had the opportunity to review the Privacy Policy
- The
User is legally capable of entering into this Agreement
- The
User is responsible for information submitted through the Platform
- The
User understands that Prooperty.com primarily operates as a digital
property-information and communication Platform
- The
User understands that Prooperty.com does not guarantee the completion or
outcome of a property transaction
- The
User will conduct independent verification before making a payment or
entering into a transaction and
- The
User accepts that continued use of the Platform is subject to the current
version of these Terms & Conditions.
b. Entire Agreement
These Terms & Conditions, together with the Privacy Policy and any
applicable service-specific terms, constitute the entire agreement between Prooperty.com
and the User concerning use of the Platform. They replace prior discussions,
representations, understandings, or communications relating to the same subject
matter, except where a separate written agreement has been validly executed.
c. Severability
If any provision of these Terms & Conditions is held to be invalid,
unlawful, or unenforceable by a competent authority:
- The
affected provision shall be interpreted or limited to the minimum extent
necessary
- The
remaining provisions shall continue in full force and effect
- The
validity of the remaining Agreement shall not be affected and
- The
parties shall seek to preserve the original legal and commercial intention
as far as permitted.
d. No Waiver
Failure or delay by Prooperty.com in enforcing any right or provision
shall not constitute a waiver of that right or provision.
A waiver shall be valid only where it is:
- Expressly
stated
- Made
in writing and
- Authorised
by Prooperty.com.
A waiver concerning one breach shall not constitute a waiver concerning
another or later breach.
e. Assignment
Users may not assign, transfer, delegate, or otherwise dispose of their
rights or obligations under these Terms & Conditions without prior written
consent from Prooperty.com. Prooperty.com may assign or transfer its rights and
obligations where reasonably necessary in connection with:
- Corporate
restructuring
- Business
transfer
- Merger
- Acquisition
- Sale
of assets
- Operational
reorganisation
- Legal
compliance or
- Transfer
to an authorised successor.
Any assignment shall remain subject to Applicable Law.
f. No Partnership or Agency
Use of the Platform does not create any:
- Partnership
- Joint
venture
- Employment
relationship
- Franchise
- Fiduciary
relationship
- Agency
relationship or
- Authority
to bind Prooperty.com.
No User may make commitments, representations, warranties, or promises
on behalf of Prooperty.com without prior written authority.
g. Headings
Section titles, subsection headings, and formatting are provided for
convenience and readability. They shall not limit, expand, or otherwise affect
the interpretation of these Terms & Conditions.
h. Interpretation
Unless the context requires otherwise:
- Words
in the singular include the plural
- Words
in the plural include the singular
- References
to a person include individuals and legal entities
- The
words “including” and “includes” mean “including without limitation”
- References
to laws include amendments, replacements, and subordinate rules
- References
to written communication include valid electronic communication and
- References
to the Platform include Services made available through it.
i. Effective and Updated
Dates
These Terms & Conditions are effective from:
Effective Date: 20 July 2026
The most recent revision date is:
Last Updated: 20 July 2026
j. Copyright Ownership
The copyright in the original Content, design, arrangement, structure,
and materials created for the Platform is owned by Prooperty.com, unless
otherwise stated. Users must not reproduce, distribute, modify, publish, commercially
exploit, or create derivative works from protected Platform Content without
prior written permission.
k. Copyright Notice
© 2026 Prooperty.com. All rights reserved.
All rights in the Prooperty.com name, Platform Content, design,
graphics, original written material, databases, and associated brand assets are
reserved by Prooperty.com, subject to Applicable Law.
Third-party trademarks, names, logos, and materials appearing on the
Platform remain the property of their respective owners.
l. Final Acceptance
By continuing to access or use the Platform, the User confirms
acceptance of these Terms & Conditions in their entirety. A User who does
not accept these Terms & Conditions must immediately stop using the
Platform and may request Account closure by contacting support@prooperty.com.
